There is Always great service and found to have a wonderful learning experience about my Volkswagen each time I visit. I find Extremely knowledgable people at Schmelz Countryside Volkswagen. Great Dealership!
Hats off to Ramon at Schmelz! I was looking for something very specific, and it had to be just right. He never gave up and found just what I was looking for! He was very good about keeping me updated during the search, and even sent me videos when I couldn't come out right away to check something out. He searched and searched until we found the right one! He was a complete professional and even made it kind of fun!
Excellent work/repair on my old Saab. Your technician David’s skill level and knowledge of the Saab engine is greatly appreciated. I’ve had 1 or 2 repairs done by local mechanics that turned out badly! I will always come back to Schmelz for engine repairs and general maintence. Thanks for excellent customer service.
Travis, our salesman, is a great guy, and an honest asset to Luther Burnsville. He went above and beyond for us on our used vehicle purchase. His description of the vehicle, which was a realistically priced, was spot on, and actually why we bought the vehicle sight unseen. It was a true pleasure to meet everyone we dealt with. I was happy while there, I was still happy when we left.
THIS IS MY FIFTH PURCHASE / LEASE AT WEST SIDE - MAURA HAS BEEN MY SALES LEAD EACH TIME , HER CAR KNOWLEDGE IS SECOND TO NONE , PLUS SHE HAS A HANDLE OF ALL THE LATEST LEASE PROGRAMS . SHE IS THE BEST !
The folks in service were all pleasant to interact with, from the smallest thing to going over the status of my vehicle and what services were needed and/or recommended. Clean, friendly atmosphere. They were the wonderful balance of knowing they were there for me, but never intrusive. Thanks!
A good experience with the crew at west side. However, I Am not impressed with this requirement of a 25 word minimum in order to submit my survey.response. Please inform Maura that I am impressed with her professionalism. MWKELLY
Great service guys were great thought I needed an oil change and they informed me I didn't need one instead of doing it anyway reset some of my settings for me gave me a car wash I had tea and snacks in the guest lounge and was on my way fast service professional service definitely would come back definitely would recommend this place thanks again guys
I was pleasantly satisfied with my initial service phone contact. The customer service person listened to my concerns and was able to advocate for me to get my car into a service rep ASAP to follow up with me on the needed repairs. I was given a frank timeline by the Service Rep to consider about getting the work done and driving my car safely. I have been to this VW dealership several times and have always been satisfied with the friendly, timely and quality service.
People nice / 50.00 for a spark plug wire under warranty
by John from DealerRater.com
December 4, 2018
Folks are nice. Still had to pay 50.00 for a Spark plug wire, when under warranty. Plus wouldnt break pack in stock and had to pay for rental (National) an extra day when a single plug wire could be delivered. Glad I did not pay for extended warranty,
I'll drive miles to purchase a car at Luther Brookdale
by bechinina67 from DealerRater.com
December 5, 2018
We bought our 1st VW there when we lived in Wisconsin. Then we moved to Texas and we drove all the day to Minnesota to purchase our Golf Wagen 4Motion. You might ask why? In Texas, we have VW dealerships but not as friendly, professional and with a staff who helps you to have the best deal. We had only four days to bring the car home and the staff they gave us a great car with an awesome deal. We had a good time and a fun trip. We would drive again for our next VW.
Steve Wanous was excellent to work with! Really enjoyed buying a used car from him @ Cornerstone. If you're looking for a used car, I highly recommend him.
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