My Passat wouldn't start. After getting wrong info from a parts store we took it to Heritage VW in Union City. They diagnosed it, replaced the battery, and it was ready before 2pm on a Friday. They even washed and vacuumed it. A recall was also done & all under warranty. My only problem was the distance from my home to the dealership is quite a ways.
I went to the Heritage for a price comparison and was blown away by the customer service I received from Dee needless to say I bought an Eos the same day because of the excellent salesmanship and willingness to assist and show all options. I am a slow shopper but Dee did not mind even though it took me 8 hours to choose Thanks Dee you are the best sales person I have met in many years. I wish you continued success!!!!!
Came in for service on my 2006 Passat. I didn’t have an appointment and was treated with excellent customer service Bryant was and is always . Met with MsTonya and she was such a blessing and a delight to work with she’s so positive when I didn’t think I could get a new vehicle it happened It was a blessing for her to be there today My angel sent byGodher personally was a real blessing and her being so confident . I have a2018 Tiguan SE ❤️
Quinton was easy to work with and is a nice guy. The management won't haggle over prices because they are priced competitively for the most part. However, watch if you think that a price is too high as they will often adjust prices almost weekly so the price they wont budge on Saturday can drop by Monday kind of a thing (at least that was my experience watching their used cars). I bought a certified used sportswagen from them recently, will update if have anything else to add.
Sensor issue for tire pressure - shop searched and found recall that was not yet corrected and fixed that as well. In and out in an hour and a half. Multipoint inspection performed and very detailed and informative
I came into Jim Ellis VW to look at GTIs. My salesman, Gary Mollere, was very friendly and patient in letting me test drive both a Certified GTI and the new 2018 I ended up driving away in. He was happy to find any vehicle I had in mind and waited out in the cold for me to pick the color I liked best (Dark Iron Blue). When I had questions about an accessory, Gary pulled another vehicle off the lot to demonstrate it. We were able to reach a decent deal after little negotiating. When talking to Matt Rock in Finance, I was able to get a maintenance plan that makes sense for me. Gary has kept in touch to ensure my continued happiness. Thanks to all at Jim Ellis.
I had another great experience at Jim Ellis vw. I bought my first vw in 2014 from them. I never had any trouble s. Even though i didn't purchase my current vehicle there i was treated very well and will be going back for any future service needs.i received an emotion modification there and received a loaner vehicle which was very appreciated.
I had bought several used cars, but this was my first new one. It was easy to find our Atlas on Cars.com, and just as easy to reserve it. The whole experience from internet to facilities to people was great.
I just want thank Millo for a great first time experience in getting a me a great reliable car. Although, it was late and close to closing two nights straight he listened to my needs, and made sure I was fully taken care of. Felt like a distant uncle. He showed true compassion for what he does, and was not "pushy" in making you feel like you were just a sale. Karl was great as well in getting me in out and answering all questions I may have had as a first timer. Jersey made sure I got the most for my trade in and I truly appreciate the team work in making me feel okay about my purchase. Millo even made sure I got new windshield wipers not thinking he heard me he text me to let me know he was going to take care of everything. I sincerely appreciate everything guys. See you soon for my courtesy wash since the weather actually is permitting.
I have leased 3 VW Tiguans and my most recent lease is my favorite yet. Millo was super helpful and patient with me as I went back to the dealership many times looking for the exact right color combo for me. Ended up with my #1 choice (eventhough it was a hard to find configuration). Got a great deal and a gorgeous car!
Millo was ever helpful over the several times I came to the dealership while I was checking many vehicles in order to make my decision. Friendly and informative and non-pressuring; he helped me make the right choice, My Wonderful new VW Passat SER. In a terrific silver metallic gray
Very patient and professional . Marvin is very Knowledgeable about all vehicles . I had an great experience with Marvin and ALM and I would definitely recommend ALM to anyone looking for a great condition used car and Marvin as the salesman.
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