I bought two cars from them, both times it was a pleasure to work with Niello VW staff. I got my first used car in 2015 and had no issues with it, yesterday I trade in my old car and got another used vehicle for a great price. Planning to go back there in few years to get another car
Overall good experience at Niello Volkswagen. No pressure, non-commissioned sales process. Was looking for a 2017 model, but all 6-speed GTIs were gone. Ended up getting a 2018 model, but it is just what I was looking for. No great deals on 2018 models though, but you get a lot of car for the money with a Volkswagen so I was satisfied with the deal that I got. The wait while the paperwork was being filled out was a little long, but considering all that needs to be done it was a reasonable amount of time. Very satisfied with my new vehicle.
It’s a great deal with the price of the vehicles I’m just kind of iffy in regards the location for maintenance and repairs I’m still looking to buy a vehicle and I think I should be getting it in the next two months
What an enjoyable, no-pressure experience we had purchasing a 2017 Acura at Elk Grove VW.
We actually were just ‘looking’, but we really liked the Acura on the lot. Then after talking with Kash Bradford about prices and vehicle details, she made it very easy to make up our minds about purchasing it.
It really was the best atmosphere for purchasing a car.
Then Graham Copps took his time explaining in detail all about the vehicle navigation and computer system, which was extremely appreciated by us.
We’ll be very happy to recommend Elk Grove VW to friends and family.
And a sincere thank you to Kash and Graham for all their help.
PS: This review form does not have Kash’s name as an option, to give her credit for a job well done.
Purchased a 2018 e-Golf fully electric vehicle. I called the sales representative ahead of my visit and told them the type of vehicle I was looking for and they had the vehicle parked out front ready for my test drive along with all the vehicle information. The sales representative provided me with the available options to purchase the vehicle verses leasing the vehicle for 3 years. Overall this was an amazing experience and I never felt pressured to purchase and/or lease.
It has been 13+ years since I purchased a vehicle from a dealership and I have to say the sales experience has certainly chanced for the better. The sales staff were very professional and knowledgeable and not at all pushy to try to make a sale! I felt very comfortable and at ease.
We had a truly awesome experience with Elk Grove VW. A thanks to Bobby, Cash, Tony and Mario for the easiest car purchase I have ever experienced. Not to mention the prices were the best we had seen both in person and online from Elk Grove to the Greater Bay Area. Many many thanks!
I brought my vehicle in for the repair to my sensor. Ron Stevenson in service was the person who greeted me at my appointment time. He was courteous and was very helpful...asked if I needed a shuttle home and gave me the senerio of what they would check on to fix the problem. This is the 3rd time I have brought my vehicle to Roseville VW. I trust them to do the job right and get me back on the road as quickly as possible. Again they did not disappoint. Thanks to Ron and the crack staff this was a great experience. I highly recommend this business.
I took my 2012 VW GTi into VW because of my concerns that the clutch was showing signs of slipping. I spoke to Walter about the problem and the next day he had a conclusion that the clutch was indeed slipping but not bad enough in need of immediate replacement. The job would be about $3000. He assured me due to my situation of selling the car in the next month it wouldn’t be a problem, but if I were to keep the car for a longer period of time it would need replacement. I have to say Walter was EXTREMELY helpful to both me and my father about our exact situation with the car and did not try to sell a $3000 job. I would highly recommend anyone looking for VW service to talk to him. A very professional guy who is not just trying to sell parts and took care of me the whole process.
Jen was awesome. Very professional and really took care of me and my family. Did an expeditious job of getting our deal figured out and we were home in no time. We love our new Passat and we loved our buying experience at Roseville VW. Thank you
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