I just purchased a new Audi Q-5 and it’s like a computer on wheeels! When I went back to Sonnen, Steve the amazing manager in the service department, set me up with Esan who was excellent. He Calmly and patiently helped me with leading every thing in the car! He was knowledgeable on every acpect of the vehicle and a person I would return to for another car or support! Thank you Esan So grateful for your help :).
Richard Colbert my sales rep provided outstanding service. He was couteous, patient, understanding, very Knowledgeable, and followed up with most of my questions. The manager Sully was very friendly and curteous as well.
My Experience was awesome and I I didn't wait long
by Juan from Oakland, CA
February 26, 2017
well as soon I arrived Joshua Lehr came to greet us and he was very nice he explained everything and treated us like if he already knew us I was not sure if I was going to buy, but me and my wife felt so conffortable that we decided to stay and buy the car good Job Guys and very greatful
Starting from the initial Internet contact with Diego, to the moment we stepped foot on the lot and met Jim Cord and his sincere warmth and friendliness, to the efficiency of Jeff Rosen, thoroughly explaining and matching a comparative offer from another dealer, to finally wrap finances around with Ed, we could have not been more satisfied the ease, friendliness and no pressure attitude of the entire staff. There is always the stress of playing games when you get ready to purchase a vehicle, and we truly felt that this group did not do that with us. The entire experience maybe lasted 2-3 hours, and we are now owners of a beautiful vehicle
Oscar is THE BEST. Every negative experience I have had at other dealerships was immediately wiped away when I worked with Oscar. He made me feel very comfortable throughout the process and was not at all pushy while I tried to make my decision. He and his team worked very well together and made sure I didn't have to repeat myself to multiple people along the way. Sterling was also extremely kind and made sure I understood all aspects of my financial commitment before walking off the lot. I will look forward to coming back to this dealership in the future!
I had my car towed in and Kevin was very helpful. Not only did Kevin keep me posted on the progress of my repair, he took the time to explain the problem in detail and in a way that I was able to understand easily. I really appreciated the respect with which he treated me and making me feel like a valued client.
I don't like to write reviews unless it was well deserved but my experience with Danny and the staff wasn't something to go unnoticed. They were able to help me with my car problems in a timely manner. Danny was very friendly and accomodating. I would definitely recommend their professionalism and service.
Narzaya did an amazing job. I called about the car I was looking at for my wife???s birthday. She got it. I made the appointment. Traded in my car for a good deal, signed all the paper work and was out the door in one hour! Awesome!
She is not only a great individual but she is someone who cares about what’s right for you. So thank you for making me feel comfortable and excited about my new car!
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