The staff made the experience about as painless as an expensive auto repair process can be.
A new e-brake install was at first adjusted too tight which caused a smoking caliper within a few miles of leaving the shop. Although the shop had just closed for the night they had me turn right around and made it right within about a half hour or so. I would expect no less really, but it was good that they were there, made it right, with a smile, and sent me on my way.
You also pay through the nose. But I guess that's to be expected from a German car dealer in Bernardsville NJ. Oh well.
Domingo was a great salesman. Friendly and helpful through the entire transaction. No pressure selling...great deal on a great car. Financing took longer than expected but that is true of most dealers these days.
Dealership is well organized and customer friendly. Would go back if shopping for VW again.
Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.
Service was completed on the same day even though they were very busy and I did not have an appointment. As a convenience to me, the car was delivered to Sales since I could not reach Service be they closed.
I worked with Rick Farfan to purchase a VW Golf. He was helpful and friendly, without being in any way overbearing or heavy-handed. He was responsive (and responsible), getting all of my paperwork in order. He made buying a new car a pleasure.
Our sales consultant, Ronald, was incredibly helpful, a good listener, and willing to help us find the best deal possible for us. We came out with a better car and we expected and with no issues or questions.
I give Hamilton Volkswagen a 5 star rating because they try to get you in as soon as possible and take care of business. While in for a cosmetic issue I was made aware of a recall check and it was also fixed. I???ve never had an issue while at Hamilton Volkswagen.
Benny answered all my questions and worked with me to get the best possible deal for a bmw. I went there from CT and was not dissapointed
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