I came in to test drive a Passat in July 2016. In making contact with Kevin Dixon, I let him know what my concerns in purchasing a VW were. Kevin listened to my concerns and addressed them; and he listened to what I wanted in a car and acted.
Last weekend, Kevin located and delivered precisely the car that I sought and was able to bring it in at my budget. He and his colleagues at Uptown VW did this all professionally, with multiple options that would have met my requirements, and without pressure.
I know many people will dismiss this review given how recently I made the purchase. But I can say without hesitation there has been no buyer's remorse on my part. The car we got suited our needs, the financing we got suited our budget, and the process we got from Kevin suited what we want in a buying experience.
For as long as we are in or around Albuquerque, Uptown VW has a loyal customer in us. We are truly satisfied with the product and service we got from Uptown VW.
I had a Jetta where the key wouldn't turn off the car, luckily I was close enough to get to Uptown Volkswagen and let them look at it and get it turned off. While they were working on it, I walked around the lot and found a Tiguan that has better ground clearance. I ended up trading in the Jetta for the Tiguan. Charles in service, Kevin in sales, and Dan in finance all helped me make the decision to do the trade now rather than waiting a few months, and with their knowledge and help, the car trade-in experience was much better here than anywhere I have been. I would definitely recommend everyone who is looking for either a new or used vehicle to stop by here. Excellent customer service.
Kevin, Dan, Mark, Ian, and Brianna ALL took excellent care of me, my deal, and my car. I was treated with great courtesy and respect, and they all made the extra effort to ensure that my needs were met and my car buying experience was a positive one before, during, and after. I highly recommend this very personable team at Uptown Volkswagen!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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