I’ve kept up with the services on my Jetta and Steve white has done a great job! Yes it’s expensive to maintain your car, but I want mine to last! Well worth going to the dealership! Also a free car wash and when you get back in your car there’s a water bottle and mints waiting! It’s the small details!
Absolutely the best place to go for purchase and service. Call David for your service and you won't be disappointed. Friendly, knowledgeable, honest, and quick. While you wait there are plenty of free snacks and drinks. They even have a Starbucks coffee machine. I pass 4 other VW dealers on my way and it's worth it for this level of service. Give them a try and you won't go elsewhere.
Wow. I am going to start off by saying that the people who work here are just genuinely good and honest people.
I was buying a new Jetta after returning my Jetta for the TDI settlement. As an out of town buyer I was originally nervous about driving 2 hours to a dealership with really low prices. Kristian roof made the out of town purchase very simple, and ensured me that they are reliable in their prices. The night before we were going to drive to get the car, we experienced a hiccup and was able to talk to the General Sales Manager, Wofford, at 10pm on a Friday night. He was available and quick to get back to us, and very accommodating. Buying the car the next morning could not have gone any smoother. There were NO surprise fees or problems purchasing the car. Kristian and Wofford were a pleasure to work with.
This brings me to Patrick, the finance manager. Patrick was great to work with the day I bought my car. One week later he was willing to talk to corporate about my TDI settlement problems. AND he spent 2 hours talking to my DMV when I returned home when they tried to overcharge me. This really shows that they care about their customers even after you buy the car.
The customer service at Vic Bailey VW cannot be matched. Their prices were the lowest in the area, combined with their honesty and amazing customer service, I cannot imagine buying a car from anyone else. I would suggest Vic Bailey to any out of town buyer! Thank you!!
Face it: stereotypically, people hate when the time comes to buy a car because they feel they have to go to a "pushy" dealership. Personally, I have purchased three VW's from Vic Bailey Volkswagen and have every intention of going back for my next one simply because I actually ENJOY purchasing a vehicle from them. Their mission is to treat you like a person who needs a car - not like a potential dollar that can be made. Hal Foster, general manager, and his team are fantastic and have always treated me fairly with integrity. If you have an issue that can be fixed, they will go to great lengths to make sure that you are satisfied. Scott Glover and his team have maintained my vehicles in the service department for eight years - I cannot say enough good things about them. Business is business - and every business must make a profit - but I truly believe that this dealership cares about its clients, their decisions and their satisfaction. Thanks Hal & team for always making it a pleasure
Have bought a number of used cars as my work requires travel. This was a relaxed honest buy. They were respectful, kind, and ready to assist on any question I had. I found the whole staff to be very helpful. Patrick personally handled my test drive and paperwork. While they are Volkwagen, I found a used Subaru I am very happy with. I would definitely return. They have very good guidelines in place to keep customers happy. I had a few questions the next day and they called immediately and answered all. I am completely happy. So I feel I can expect consistently good treatment and care there. Was a short drive from my home in Greenville.
I had been searching for a vehicle for months. I had a bad experience with one dealership and I honestly was beginning to give up. I saw the vehicle online. We decided to ride down to the dealership to see if the vehicle was still there. It was there and a couple of hours later I was driving it off the lot. The CR-V was very clean. Someone came out to help us as soon as we got out to look at the car. They were not pushy but helpful. The vehicle was everything the internet listed and more. They were very professional and made the difficult task of buying a car pleasant. See Bernie he was fantastic!!
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