The dealership was clean ,modern with a friendly atmosphere and courteous people . All the questions i asked were answered.I was advised of how the vehicle was and when it was available for me to test drive and then I had a conversation between the people at the dealership and we talked about options on this particular vehicle.The vehicle was financed at the dealer which I liked.
I contacted them regarding multiple listings over the course of a few months (I was looking for a very specific vehicle). They e-mailed, texted and called promptly. They offered other options when the vehicle I was interested in did not have all of the options that I needed. My only complaint is that they contacted me multiple times regarding multiple cars that were not in my budget or did not have the options that I needed.
Scott at Boucher was honest and helpful in my car buying experience. While some dealers tell you what you want to hear, (then change the story when it come time to deal) Scott didn't do any of that. He was knowledgeable about the vehicle, the certified warranty, and delivered on everything he promised.
I drove 300 miles to this dealer since they had a low mileage car I was looking for. Mike had the car washed and ready for me when I arrived. No pressure test drive and was able to negotiate a better price as there was some light scratches in the roof that I wanted to get fixed.
The paperwork went quick and they explained but didn't push extended warranty options. Best dealer experience I've had in my 30 years of driving/buying.
Jimmie and David were very professional, knowledgeable and made the experience very easy and relaxing. Jimmie took the time to talk and take interest in my daughter as well to help make the best lease plan to meet her needs. They go over and above expected services for their customers to ensure they are completely satisfied!
This my second VW sale with this Dealer location. A branch of this dealership is closer to my home but these guys know how to "work the deal " and are always great with follow up and the small things that work for me. Sale has taken several months but this sales team has really stuck with it !!! Delivered the demo, follow up and got that special car for me.
I have had such a pleasant experience there. The service is beyond the best. They do a great job of making you feel comfortable and taking care of all your needs. Will come back and recommend them 10/10 times.
Unable to complete a deal but very courteous and friendly. No high pressure tactics employed by them. Have bought here before and that Internet buying experience made me come back to them to find a deal. Will likely check with them for my next car.
Headlight, transmission, oil pan needed attention.
by Jetta SE from Gurnee, Il
February 6, 2018
I really love the friendly atmosphere there. The transaction was smooth. Bill Prince answered all my questions and explained everything to me. I walked out satisfied, relieved, and super happy about my new purchase. I'm so thankful. Thanks Bill :)
Awesome dealer! They treat you like family. The place is super clean and the staff is very friendly. Tyler, the service manager, really knows how to treat his customers . Great experience. Highly recommend.
Have not purchased a car from them yet but I get an instant response when I inquire about a vehicle. I have been to their lot to look as it is close to where I live. I would certainly feel comfortable buying a new or used car here.
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