The staff made the experience about as painless as an expensive auto repair process can be.
A new e-brake install was at first adjusted too tight which caused a smoking caliper within a few miles of leaving the shop. Although the shop had just closed for the night they had me turn right around and made it right within about a half hour or so. I would expect no less really, but it was good that they were there, made it right, with a smile, and sent me on my way.
You also pay through the nose. But I guess that's to be expected from a German car dealer in Bernardsville NJ. Oh well.
Domingo was a great salesman. Friendly and helpful through the entire transaction. No pressure selling...great deal on a great car. Financing took longer than expected but that is true of most dealers these days.
Dealership is well organized and customer friendly. Would go back if shopping for VW again.
Went in to look at used Jetta Sportswagen. Felt salesperson was a little over-eager,
and was somewhat turned off by his disparaging remarks about other dealers.
Was contacted again by dealership on another car, but when I quickly responded, I was told that the 2nd car was already sold.
Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.
Very easy experience getting a car from Sam...He was patient and knowledgeable about the car we wanted...When we had more questions he bought his manager over to try and accomodate us the best he could.
We paid and drove off with a great car!
Would reccomend others to go here
I am so delighted with this dealership! They answer any of your questions, show you everything you should know about a certain car and you can be 100% sure it wasn't ever burnt in a fire or dumped in a lake!
When I first got to the dealership Khalid the gentleman who I think owns the dealership, walked up to me and helped me out immediately. Within minutes I was taking my soon to be new car on a test drive. The guys were so nice and helpful. They had me out of there within a half hour. It was great. I would recommend this place to anyone.
This has been our 3rd experience working with Scott Zukowski.He is an amazing sales rep with a lot of knowledge about Volkswagen. It is our 8th year with VW and our experience keeps getting better and better.
I was shopping for an SUV and was between 3 different car brands but ultimately their friendly and knowlegable staff, clean facility, and upfront approach help make the decision of going VW instead of another brand easier.
am very happy with my car thank you to the salesman Eddie has cars who was so honest and very helpful oh I forgot to all the team working very hard to get my dream come true, only one thing when the few fixtures of the car will be done :) thank you and yes I will recommend to all my friend and colleagues.
I was there yesterday changing the oil in my car for the first time. From the moment when I drove through the gates to the time when I got back in my car I felt like I was a very special customer there. Everyone there did their best but for the most part I must thank Steve Harris. He pointed out on an important safety recall that needed to be fixed in my car and I agreed to leave the car to fix it. I got it back on time no problems at all.Steve was there to answer any questions and for assistance from the beginning to the end. I had the best experience in Honda Service Center!!
Jason & Huey, what a great bunch of guys! Jason worked every avenue over 2 days not giving up until he was able to find me the best interest rate & financing for my pre owned 2018 Audi A4. it was a pleasure from the minute I walked in working with Huey and chatting with him, until I drove off in my new car. There was a point when I didn???t think I was going to get financing, but jason & Huey were a team and worked endlessly until it happened. I am so Thankful to Jason & Huey and their amazing team. I felt like a part of the family immediately, no stress or anxiety... I not only left with my dream car but I also left with new friends I highly recommend this dealership and These guys when looking for your next Audi! Thanks guys 😊
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