Even though we haven???t worked out a deal yet this is by far the best dealer ship experience i???ve had. Greeted right from the front door and sat right down with the Sales Rep i was speaking to all day without an appointment! They are doing everything they can to find a good car for me and my expecting family! Thanks again to Leslie & Abdul!
This week and especially today, Steve Sherman helped find the perfect car and terms. He and everyone in the dealership made me feel like ROYALTY He patiently listened to my concerns about needing a dependable car with a payment that fit into my retired school teacher fixed income. The 2017 Forester I purchased met everyone of my needs. I am one very satisfied customer.
Jennifer Cahill is professional and friendly. She has always taken excellent care of my car and me. She always takes the time to answer all questions and concerns. . I feel very fortunate to have her take care of me and my car. Barbara Supovitz
This was a great experience! Brendon was a very good car salesman and Josh was an amazing finance manager. Both were very professional, knowledgeable, and thorough with good customer service skills! This has been my best car experience ever.
Jennifer Cahill has always taken good care of me and my vehicle. During my last visit to Heritage, she fit me in on a last minute request and manage to get a lot done on my vehicle in a timely manner. She is prompt, professional and explains in detail all that will be done or is recommended for my car. The updated customer lounge is also very nice.
Steve Sherman has the easy going demeanor of a relaxed Harrison Ford. He was able to help me figure out what exact model of Subaru was perfect for me. He was a pleasure the entire purchase and made sure I had all of the information I needed every step of the way.
I just purchased a 2018 VW Atlas. The experience from beginning to end was seamless from the spirited welcome when I walked through the showroom doors, to the sales rep (Henry), to final signing with Josh. Thanks for a great day, great service, and a great car! Kevin K
Everyone at the dealership was very knowledgeable and helpful. I bought a used car and they made the process incredibly easy. Everything was explained and made clear. Not only that, but the prices at this place are very fair. From the sales person to the finance manager they made it seem like we were a part of the family. The dealership is not the biggest, but what they lack in size they make up for with the best customer service. I???d recommend them to anyone and everyone.
Terrible experience with Heritage in Westminster but glad we gave the Catonsville location a try. Adu (Salesperson) was helpful and we felt all the staff were eager to get the right car for us. This dealership contacted us as promised and so far - we are thrilled with the car. Thanks Heritage in Catonsville!
We purchased a new Subaru from Steve Sherman yesterday, and my husband and I were surprised and pleased at how easy and painless the experience was. At previous dealerships, we felt we had been bullied into purchasing more car that we wanted, or treated as if we were fools for not buying extras that we did not want. Steve did a fabulous job of laying out the features available, and the add-ons that might be of value to us. We love the car, and look forward to staying with Heritage for service throughout the life of our vehicle. Thanks, Steve! And don't worry about gluing your shoe on the desk. ;)
My car buying experience at this dealership was excellent! The manager really looks out for your best interest. He went over and beyond to make sure I left with the car I really wanted. All the staff are friendly and personable. Overall, great buying experience. Would definitely recommend to anyone!
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
The car was driven over a curb and developed a oscillation in the steering wheel while on vacation. Took it in to Koons in Westminister and they did the inspection quickly and determined only an alignment was needed. The alignment was completed and car returned in less than an hour.
I bought a Q5 from Ken and he made the process very easy. I would recommend this dealership & more specifically Ken when purchasing a new vehicle!
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