Used Volkswagen Tiguan for Sale in Fairfax, VA

Post Office Box ### Washington, Virginia 22747 October 28, 2016 Mr. Fawad Osmani General Manager Rosenthal Fairfax Volkswagen and Volvo 11050 Fairfax Boulevard Fairfax, Virginia 22030, My dear Mr. Osmani, Please excuse the delay in getting this letter to you. It should have been sent immediately after our last conversation, however due to the injury I suffered at work earlier in the year I have had two surgeries on my left wrist and I have been in a cast. The surgeries made me realize the dereliction of duty in not getting this letter of deep appreciation to you. When I entered your facility on July 3, I had not intention of making any decisions on my lease. Fortunately the timing was perfect in that I was able to visit with you directly. It is often said that purchasing a new car is an event that most people put at the top of their ???unpleasant experience??? list. It has been eight months since the accident and resulting injuries at work and I was dreading having to go through the lease renegotiation process. I appreciate the manner in which you gave me your complete attention and I quickly realized I was comfortable in our discussion and the numbers you were showing to me in regard to the lease and a 2016 vehicle. I also appreciate the information you were showing me regarding the TDI legal issue which affected my 2013 vehicle. Thank you for your honesty not only in word, but in deed. You showed me exact numbers and costs and were so instrumental in an easy and enjoyable transition. On top of all of your incredible assistance, you went to bat for me with Volkswagen Credit Services and were able to persuade them to waive the ???excess wear and use fee??? of $495.00. I almost fell off my chair when I heard that terrific news. Thank you again. You are indeed a 5 Star gentleman who went out of his way to waive those fees that totaled $845.00 (wear and use/disposition fee). I am so pleased with my new Jetta and I thank you for you help in every step of the transaction. It will always be my honor and pleasure to recommend Fairfax Volkswagen and I have already shared this good news with many of my friends and relatives. Mr. Osmani, there are just a few simple words that describe my experience dealing with you and your fine dealership, and all your staff: Thank you for your kindness, integrity, and honesty. Nothing more can be said because each of those words exactly conveys my appreciation to you and for you. Yours very cordially, Paul E. Hagstrom Note: In the parking lot at work someone did something to create three tiny scratches in the rear right fender. There are no dents. Please let me know the best way to handle this. Im sure it is best not to contact my insurance so I expect to pay to have these tiny dots removed. It bothers me not to drive my white beautiful Jetta in less that perfect condition.

We love the ride and fuel economy, far better than stated in reviews.the third row seat is a plus that other vehicles in this class don’t have. I’m very impressed so far, this car has twice the warranty of the other vehicles that were considered the Honda CR-V and Jeep Cherokee.

Several outstanding employees at Fairfax Volvo helped resolve a difficult situation I was having with my vehicle. I had a 2015 Volvo that was purchased at Don Beyer Volvo in Winchester, VA. Over the past couple of years and particularly the past couple of months, the vehicle had multiple issues. As soon as one issue was fixed another arose. Rachel Voelker was absolutely wonderful in trying to get the matter resolved and always kept me informed about what was going on with my vehicle. She was always positive and ensured me that they would get it right. Due to having to be towed a couple of times ???after hours,??? other service department members, such as Melvin, took my calls and made sure a tow truck got to me as soon as possible. With the repeated issues, the service manager, Will Winston became involved and worked with Volvo directly to inform them of the situation and advocate on my behalf. He promised me on our first phone call that Fairfax Volvo would ???make it right??? and they followed through on that promise. Due to the unexpected repairs needed on my car, I had to replace it in order to have a safe and reliable vehicle. When I purchased my original Volvo, I thought I would keep it ???forever??? and financed it longer than I normally do. As a result, I was horribly upside down in the vehicle. Will worked with Jonathan (new car sales manager) to come up with a fair and honest deal on a new Volvo in an effort to correct the situation of the lemon Don Beyer sold me. I want to personally thank Jonathan, Will, Wayne Smith and Glester Johnson for going above and beyond to help me get out from under that vehicle and get me into a new Volvo. I have the utmost faith that this Volvo will be my car for many, many years to come. Thanks to your staff for answering all of my questions honestly and making that five-hour process not as painful as it otherwise could have been. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Fairfax Volvo.

I just love this car. It drives great and it has great safety features. I can’t wait to see what my family thinks. It has third row seating. Great for our family of five.

My husband and I have bought numerous vehicles from Alexandria Volkswagen and this last experience on Saturday, 10/28, was just as great as all the previous experiences we've had there. Our sales representative, Brett, was so patient with us as we looked at and questioned him on several different vehicles and drove two different ones. He spent a lot of time walking us through options, financing, and with our trade-in. This was the second vehicle we bought with Brett, and I would definitely recommend him to others. Shilo and Ene were also great while talking numbers and reviewing multiples buying and leasing scenarios. Everyone at the dealership was pleasant and helpful.

This car met all my needs , reliable, stylish and efficient . I love all the features and technology this Vehicle Is equipped with And space it provides.

I initially was apprehensive about going to Alexandria, Volkwagen after hearing reviews from friends and coworkers. Some friends indicating the service was terrible and the salespeople were rude. For this reason, I didn't bother making an appointment. After visiting several dealerships in the area, my boyfriend and I decided to swing on over to Alexandria, despite the reviews. We were introduced to Dean Reyes as our salesmen. We test drove a CPO 2016 Tiguan with all the fancy gadgets that I was looking for in a compact SUV (i.e. leather interior, back up camera, blue tooth enabled). When I was ready to start the process of purchasing the vehicle, Dean prefaced the negotiation by explaining that Alexandria VW has a little/no haggle policy around their CPO price (I also observed this with another VW dealer on the Beltway). Given that the price was competitive and within my budget, I didn't want to pass the offer. Throughout the experience, Dean answered all our questions genuinely. Overall, I am happy with the purchase and love my Tiguan!

This car met all my needs. Very Comfortable, and economic with very good stability on road. Volkswagen is an brand with good quality on is cars.

Neville Bradshaw made the purchase of my 2015 VW Golf TDI SEL easy with the added confidence of VW???s CPO program. Saw the car online, stopped by the dealership to meet with Neville, and completed the purchase within 1 hour. Given that I reside in Richmond, it was an easy train ride up to Alexandria to pick up the vehicle. Definitely work with Neville! Neville has a very professional and calming demeanor that makes the car buying experience a pleasure. Very happy with my purchase!

I got this car because I wanted a midsize SUV with plenty of cargo space for travel. It has that as well as plenty of leg room for passengers. There are three USB ports and a vent in the back for AC and heat. I also love the moon roof. This car checked off all the boxes I wanted in a midsize SUV.

Our experience was amazing, Yasser is the best sales consultant we have dealt with before. Wahel and Eddy were also nice for their assistance all the way through financing and finishing the process.

I bought my 2011 SE 4Motion (w/Nav & Sunroof) new. It now has over 213,000 miles on it. The exterior/interior still look near-new. No rust and the paint looks great. During the lifetime so far, I've had 3 Major repairs as follows: Around 80k, had to replace a waterpump. Around 195,000 had to replace the Main seal. Now at 213,000 I have to replace the other waterpump. All are fairly costly repairs, but they're the ONLY repairs I've really had to make to the vehicle (other than maintenance items, brakes, etc). The car still otherwise runs likes a dream. Due to the mileage, I'm going to buy another VW and keep this as a secondary car, but I'm definitely keeping. No question, I've gotten my money's worth from this car!

Two weeks ago I¿ went to buy a car and I¿ met a nice gentleman and saw 2 cars I¿ was interested and went road test both of them. Choose one I¿ like and made a deal that day with my trade in which I¿ thought I¿ I¿ got fair deal and bought my self a dream car A Maserati. They prepared it for me without any hassle and did the paperwork and pick it up. They treated me with respect and felt very comfortable. Drive it now very happy with it so far.

I think of it as a VW Golf on stilts, which as you may know the Golf is a very highly rated car. I like sitting up higher than a car. The build quality by being made in Osnabruck, Germany is very high. The interior is high quality and understate, even on the base trim.

I had made an appt for just an oil change w/ 'Grey' on the Green team but when I arrived 40 min early, he was busy & Ben (next to him) saw me waiting, offered to write up my paperwork, & went out of his way to answer several questions he hadn't bargained for !! I ended up agreeing to go ahead & do my 60,000 mile maintenace (I was already overdue- @ 63,000- but planned that for the next time). When he offered some coupons to help defray the cost & offered a rental car so I wouldn't be trapped all afternoon, I decided to go ahead :-) Glad I did... everything went smoothly & efficiently. Ben called w/ a few "finds" & recommendations that I agreed to & the car was ready when promised w/ the flexibility to pick it up before closing. I just leave the rental @ the Dealership. Despite a $1300.00+ bill, it was a very pleasant experience. Everyone was courteous & efficient. I bought my last 2 Toyotas @ Koons in Annapolis & have traveled there (from Rockville) for service til now. More out of loyalty than convenience. I think I will change locations. Thank You ! *Also nice to get it washed free !

Fine to drive. Easy to ride plenty room to hold shopping big yet easy to park has all safety features can’t beat all that it offers

I always go to the dealership go get my oil change and the feeling of being welcomed by Perdita and her smile is amazing! For a person who goes twice a year, she immediately recognizes me and treats me extremely well. She offers a complimentary wash which I’ve never been offered before with another person behind the desk.

We just bought a 2019 Tiguan SEL. Great exterior look and interior is really nice. I had a 2016 Tiguan before this one. It’s a lot bigger and a bit slower off the line. Overall a great drive and love the digital cockpit and third row option.

WOW price includes all possible rebates and cash back offers. After you get over the fact that you don't qualify for those deals, the staff will negotiate and you can get it fairly close to WOW price. This took some time but the staff worked with me and allowed my wife and I to decide on which vehicle was right for us. Ramon was very helpful and had vehicles ready too test drive before we arrived. Overall employees were helpful and friendly.

This vehicle was purchased by my wife, for my wife, then she gave it to me. Haha. Wasn’t my pick and admittedly different from my previous vehicle (v6 pilot) truly- I average 24-25mpg and these days that adds up to roughly 33% of my payment covered by the gas savings alone, and I’m always first off the line. She’s quick when you stomp on the gas. Smaller yet the seats feel roomier. The back of the seat is heated as well as the seat on the S.E. model which is nice. Sorry VW because I’ve been talking shnit for years but thanks to a series of my wife’s co workers buying VW’s, I negotiated an amazing deal and I’m happier than I’ve ever been with a car purchase. Now let’s see how you handle the test of time....

Omar was very attentive to the service my car needed and made sure the job was done quickly. He was actually thoughtful as well. He went to get an umbrella and helped me to my car when it was raining although it wasn't necessary. I appreciate his assistance.

Wai til they get this thing figured out. Not a good mechanical car...yet..let's see how it plays out. Acceleration, hesitation, auto quit. I like the size, the new style. DVD plays one at a time and hidden in the glove compartment. IN the shop dead at 8000 miles.

It was my first time to have my car serviced at this location and I was given a VIP treatment. Richard Lewis, my service advisor, did a great job from start to finish. He knows his job so well. He explained everything to me. Very professional. I will come back to this location again and again. Also, Juli Brown was awesome, nice customer service touch! Richard Lewis is an asset to your company. More power to Passport Mazda at 5050 Auth Way, Suitland, MD 20746

Everything I needed, with a little extra. Great in town and highway, comfortable with plenty adjustables for everyone, even the back seat! Dual climate control is one of those little extras which turned out to be awesome. Just love driving this car!

I may call or come in with a small simple question, and it's always treated just as if it was something more serious. From not being able to decide on a new tire as opposed to a patch up and being given a loaner for the weekend to make up my mind or asking about a squeaky steering wheel which lead into discussing some dings and fender rash on my car to being offered to sand it off for a better appearance! A brovo and applause to Will, my favorite at the Gaithersburg Md service desk and a shout out to John service mgr. VW service always makes my day better!

I have own many Volkswagens in the past and this Tiguan exceeds all my expectation! The best part is that it's tuned to 87 octane.

Matt and Jose are excellent in customer service. I know I can trust them and that they will do the best for me. I really love these guys.

This SUB has class, well equipped; leather interior, panoramic sunroof,all electrical, custom wheels, navigation, etc,etc. Is a really underfull SUV that we’re looking forward to enjoy!!!

Everyone was terrific. Excellent customer service.

The car is comfortable and has a great ride. The features are very easy to figure out. This car even still has a CD player!!

I traveled 121 miles to purchase a new car from this dealership. The entire process from price negotiation to test drive and equipment check off was done in a manner I have never experienced . All parties involved from the excellent salesman Diako,to the fellow that prepped the car were just outstanding. Would I recommend this dealer???.....a resounding YES!!!!!!

This car has been great in bed weather conditions. It’s reliable, peppy & much bigger than it seems. It even has a 3rd row. It’s a smooth ride with responsive steering, so it feels compact & easy to maneuver. Very happy

I recently bought a used 2010 Mazda 3 i Touring sedan from Loudoun Used Cars, and it was overall a very friendly smooth, easy, honest and transparent experience. The vehicle was completely as advertised, no surprises, and there were no hangups. The price was completely fair, even slightly below KBB value, which was a pleasant surprise. The staff were very helpful in answering all my questions during the buying process, and had all pertinent documentation about the car history, value, etc, on hand for my reference. They even offered a cold bottle of water, it being a particularly hot day, which was a nice touch. I traded in my old vehicle for a couple hundred bucks, just to not have to worry about storing or scrapping it, and felt it was a fair deal. Overall, I would recommend Loudoun Used Cars. Their honesty and helpfulness really defined the experience, and I came away very satisfied, and knowing I can reach out to them with any questions or concerns even after-the-fact.

Have always owned a Volkswagen. I love the Tiguan, and I received regular compliments on the style (both interior and exterior) as well as the comfort of the ride. So much fun to drive.

I'm in the market for a new used car. I'm not really ready to buy yet just inquiring online. The next thing I know I receive a phone call from a Carlos with National Motors I explained to him that I wasn't plan on buying right away, And unlike other places he hasn't bombarded me with unwanted emails and phone calls. He has called me once a month these past two months to check where I'm at and when I'm ready to buy I'll walk in to meet the unconventional salesman. Thanks!

I like the body style the way it handles in snow and rain very comfortable to drive.just all around fun car to drive.the turbo engine is nice to have.very style looking car inside and out.

I had good experience with Car America, on 8-26-17 I bought a Chevrolet Equinox 2014, They explained everything about the vehicle, they have good customer service too Thank you.

I have researched the Tiguan for three years. In 2018, I fell in love with new design. Bought a 2019 SEL Premium 4 Motion R-Line off the showroom floor. I wanted to wait till I got some miles on it and months of ownsership before I wrote a review. I have to tell you that I have seen several comments about poor performance, but I haven’t experienced it after break in and getting used to stiffer German engineered gas pedal. I was used to it after having a MB C300. Anyway, without using sport mode, I can take off and leave traffic behind at a stop light. Sport mode is even quicker. If someone wants better acceleration, then maybe a sports car would suit them better than a compact SUV. This is only compact on the outside, if that. The ride is nothing short of luxurious, quiet, roomy and solid. The stereo (Fender) is as good as my Burmeister was in the MB. Great bass and clarity with such true to life sound. The seats are magnificent, contour and comfort are great. My 91 year old father loves them too. The digital dash and center display are fantastic, intuitive and very useful. The fit and finish of the car is amazing. As is usual with German cars, everything is over engineered and sturdy. The panoramic sunroof is big, well visible from front seat and dazzling in back seats. The electric sunshade never fails to impress riders. The adaptive LED headlights are bright and impressively capable. The LED corner lights that light up at turn of wheel after slowing are hella bright. I love them and they are truly useful. The heated seats and steering wheel worked great and applied me. Overall, the car is super luxurious, fun and steers better than any car I have ever had. I cannot imagine a accessory or option you would want that this trim level that I own doesn’t have. Don’t take my word for it as a happy buyer. Take it for a test ride yourself. You’ll be amazed. I must say the fantastic warranty was a plus and for about $1,200, I purchased the additional warranty for 96 months or 120k miles. Best of all, it takes 87 octane regular unleaded ONLY. Says so right on the gas cap. Anyone that has a Tiguan knows what I am saying here is factual. I love mine and from the looks it gets, so does everyone else.

I had an awesome experience here! As a first-time car buyer, I was, of course, full of questions. Both Anthony Davenport and Robert Mil were more helpful than I could have ever imagined. Always responsive to emails and willing to answer any questions I had, Anthony and Robert went above and beyond to make me feel both comfortable and prepared. It was such an easy and FAST process – something I never thought I would say when it came to buying a car. Best part? I came out with a brand new 2016 Honda CR-V EX that I absolutely love. Thank you so much, Anthony and Robert!

Drove a mini van for the last 20 years and wondered if I would like to go to a mid size SUV after all these years. Absolutely love it and it is a fun car and a great ride!