Go see Ray #3, aka “The Magic Man”, at least that’s what I like to ca him... tell him that Jay #1 sent yah! Lol....he was one of the only dealers willing to take the time and actually work with some banks to try and get me approved. Didn’t get an answer right away but Ray the third never gave up on me. So glad I stumbled upon this dealership I will definitely be back once I get my credit score up! Thanks again Ray !
P.S. I’ll be back again soon my wife wants a BMW now too! (Think we got her a little jealous LOL)
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up.
The buying experience for my new 2019 Jetta was everything I expected with zero hassles. The salesperson Jens Albrecht listened to my needs and answered all requirements - I recommend this dealer without hesitation.
I have leased 2 cars from Wellesley VW and have gotten excellent service on both occasions. Both times I have dealt with Jens Albrecht. He is friendly, patient, and willing to answer all your questions.
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
Bill McGrath was my service advisor. He was very professional, did everything he said he would do, kept me informed and wA very good experience.as very courteous. He stayed beyond closing time to make sure I got my car as promised.
I saw a jeep posted on Car Gurus and contacted dealer. They responded quickly. I later set a time to see car and I then saw the price increase on car gurus. Timing didn't seem right, I told them this, therefore deducted one star. Maybe it was an error, who knows (they corrected it). Anyway, my in person visit was fine. I was very happy with the deal and got a very competitive price. The staff and my sales person Peter were great. So overall I was happy with the experience and with the vehicle so far. If I was in the market, I would buy car from them again.
Great service. No hagglung, no hassle. I told them which car I had seen online and was interested in. They verified it had the features I requested and let me test drive it. No upselling or switching. Just attentive service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Bought a new Beetle. This is my 6th VW and the 4th I've purchased at Patrick's. I love the car! David Balkus knew everything about it, even answered my questions before I could ask them. David the sales manager was a pleasure to deal with as well. Thank you Patrick's, I'll be back.
I'm such a pain in the neck, because I loathe the drudgery of buying cars. I got a great used car with minimum fuss. Ramez and company are great. My key fob battery was low shortly after I drove away, and Ramez nicely fixed it for me. They are so professional and accommodating, I can't say enough about Patrick VW. And I got a really great deal. Thanks to all of them! You can't do better than this dealership.
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