Since we live about 3 hours away, we called and made arrangements to come in during the week. Andy was there to greet us when we arrived, the car was ready and he told us to take it out and drive around town. We loved the car and when we got back to the dealership, negotiated a satisfactory price.
We went to lunch and when we returned, the car was ready to go and the paperwork took less than 30 minutes to complete. There was absolutely no pressure and was one of the best auto purchasing experiences we have ever had.
After arriving home and after a week of ownership, we noticed a few minor issues. We contacted Andy, and he and Mark were great about fixing the problems without any hassle.
They have a large inventory of very clean cars and we would not hesitate in buying another car from them.
Gregory Michael was a good, solid, well knowledged Service Representative. I had had a poor experience with JEEP in Gilroy so I tried this JEEP Service Center in Santa Cruz. Boy, what a difference! I had the personalized attention I needed, everything was well explained. And Gregory seemed genuinely thoughtful. I will come back for all my JEEP needs which you can provide. Thank you!
I was looking for a 2016 e-golf with fast charger. Not a lot of dealers had any left. I found one 2 hours away at another dealership. They started the negotiations high and wouldn't budge much. We didn't make the deal. Then I e-mail Santa Cruz VW and told them to send me there best offer. Jonathan Dasig Internet Sales Department sent me a clearly broken down offer that was way better than the other dealership and was in line with my research. So my wife and I drove 2.5 hours a few days later and we made the purchase. Jonathan Dasig was great to work with and he stayed late until 10:30pm getting the deal done.
Really excellent customer service from Sam Okiyama. He was so thorough and knowledgeable that his information became the deciding factor in my decision to buy. Also Scott Yeager, really great phone communication, lots of courtesy, and he got a dent in the car handled in just a few minutes and the repair was done within a week. He expedited all the steps and I felt like he advocated for me throughout the entire transaction.
I was looking for a good used car for my daughter. I came across a 2015 Volkswagen Tiguan with low mileage and a GREAT PRICE! I don't enjoy dealing on a selling price with a dealership...the price was right. I emailed the dealer and got a quick response. Called the salesrepand had him physically stand next to the car to verify the features as advertised. I didn't understand how the front seat adjusted so he sent me a video demonstrating the process. I drove 150 miles and ended up buying the car. They were quick getting the paper work together and we drove it home! They have followed up after the purchase....very friendly and customer service oriented.
I was recently searching for a new car and I have to say, this was one of the best locations I have visited. My wife and I had previously scheduled an appointment, and when we got there, we were instantly greeted. They had the color we wanted and they were extremely professional and patient with us and explained every single little detail of the car, prices, and paperwork to us. We got a very dependable Buick sedan, which was exactly what we've been looking for. They even gave us a good deal. I came home in my new car very pleased. I would recommend this location to anyone who's looking for an affordable, yet efficient automobile.
I found my vehicle here on cars.Com and all I had to do was click the "check availablility" button and Diego was on it. I received an email early the next morning, found the vehicle the night before. After a couple of days and a few emails back and forth I had the details and a price quote on our 2011 Routan van. We arrived at this dealership and the entire staff was very attentive. We met with Diego and the floor manager Hoosan, hope I got his name right, then the van was brought out and a little over 3 hours later we drove away. The entire process was very efficient and Manny, guided us through the finance portion easily. He was very professional, but had a personal touch that was quite relaxing. It was like doing business with an old friend. The whole experience today was the best vehicle buying experience I've had in the Bay Area in the over 25 years and over a dozen vehicles I've purchased over those years. It was pleasure doing business with them and I will definately return.
I called a nearby far larger dealer first to get an estimate to realign my headlights. That dealer sent me to an answering machine with promise to "call back as soon as I can..." I hung up and called Sunnyvale VW, was quickly connected to Katherine and soon made an appointment to have the procedure done. As with all things V-10 Touareg, the headlights couldn't be rjust e-aligned, the on-board computer had to be 're-taught, " a process that required a full two hours of the mechanics time. At the end of that period, they returned my car from the bowels of the service shop, now freshly washed and with newly re-aligned headlights. I stayed out late that night so I could check that the lamps were indeed aligned and I'm happy to report the work was done perfectly; no longer will oncoming drivers wince when they come into range of my headlights...
Brought my car in for the first time for some fixes and a maintenance service. Very professional and courteous people working there. The car was fixed and serviced quickly and I had it back the same day earlier in the day. They also have a good online appointment request system. Car seems to be running smoothly and what I needed fixed was done. Everyone working there seems like they want to be there, perhaps because it's a nice place to work? Don't know, but I got everything I needed there. Highly recommend. Also they do VW bodywork/collision repair there with authentic parts!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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