Esxellent expirience I???m dealing with customer !
by Senny from DealerRater.com
December 1, 2018
From the time arriving for my appointment to the time I picked up my car, I was shown excellent customer service skills by the Service Advisor Jay Malkowski and Kyle the techitian. I came in on Friday evening with a problem of all my lights being on and FCW system failure warning. Jay and Kyle quickly diagnosed the problem and explained to me that fixing this issue will take leaving car in for a whole day . Jay advised me to bring a car next day in the morning, he had a nice, clean loaner car prepared for me that day. Throughout the day Jay communicated with me on what was the problem and how they will take care if it. I???m very pleased how well and with much attention to the details I was taken care of by Jay Malkowski. Definetely will return for the service to RussDarrow Honda on Browndeer Rd
I drove 300 miles to this dealer since they had a low mileage car I was looking for. Mike had the car washed and ready for me when I arrived. No pressure test drive and was able to negotiate a better price as there was some light scratches in the roof that I wanted to get fixed.
The paperwork went quick and they explained but didn't push extended warranty options. Best dealer experience I've had in my 30 years of driving/buying.
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