November 5, 2018
Went into the dealership very discouraged after having a bad experience with Anderson Toyota of Rockford. Expecting my first child in November, I now had to find a safe a reliable car for my new baby, and hopefully build credit. I was dealing with Mecie via email to arrange times around my work schedule to come in, she is WONDERFUL. Once I was finally able to make it in, I was first given AL, as my salesman, whom right of the bat was not very gracious of his job, and because I had no credit was clearly uninterested in helping me, showing me vehicles that wouldn't even fit a car seat in them & then giving me keys to search out vehicles on my own, and instead leaving to help another family directly in-front of me (still with various keys in my hands). I then approached JR, to complain of the service and asked if he so kindly would help me, HE WAS WONDERFUL and greeted me so kindly, jumped up from his desk and immediately started helping me look at cars, I went from being offered tiny used cars 2011-2012 which would never work from new baby, to being put into a brand new 2016 CHEVY. I was still so discouraged by JR, kept assuring me, "you're leaving in this car today" & Sure enough with no credit and just a small handful of money down they got me financed and I drove home in a brand new car with 7 miles on it. HAPPIEST DAY OF MY LIFE YET, JR WAS PHENOMENAL, AND I HAD A TRULY WONDERFUL TIME SPENDING THE BETTER HALF OF MY DAY AT THE DEALERSHIP WITH HIM. MY TWO SISTERS, AND BOYFRIEND WILL BE COMING IN FOR HIS SERVICES VERY SOON AND I WILL HIGHLY RECOMMEND HIM TO ANYONE I ENCOUNTER SEARCHING FOR A VEHICLE IN THE FUTURE!!!!!