Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Impressive small SUV type car!
by S Wonder from Denver
December 6, 2018
I have an older large 4WD truck for my mountain adventures, and wanted a new smaller vehicle with all the bells & whistles for fun and more efficiency. A TV ad took me to the dealer, and I ended up with this great car that a friend also drives and raves about. I too am a raving fan, and have thoroughly enjoyed everything about it. Small but still sits 4-5 comfortably, with room in the back for take alongs. I went with the Wolfsburg edition for the extras and fun too. Well worth it and couldn't be happier. Worth a test drive at minimum...and now they are a little bit bigger. Enjoy!
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Great acceleration, quiet ride, glued to the road
by Fred Flintstone from Portsmouth NH
December 21, 2018
Good leg room, tight turning, stylish look, 32 mpg on highway, fits my long skis in back , my mechanic loves the car, peppy acceleration.
Quiet, responsive, intuitive, luxurious! I have had other SUVs before, but this one is by far my favorite! The interior like room is phenomenal, and the third row seats work well for the largest of men.
Lots of pick-up, room for my 3 tall boys! Love it!
by OGN-VA from Norfolk,VA
January 5, 2019
It feels like a luxury car with the smooth ride and great pick-up. I love driving it. My family of 5 fits in it, including my husband and 2 boys who are all over 6 feet. Love the interior, the back camera, the sound system, and most of all, I love the reliability of my Jetta along with the fuel efficiency. Totally recommend it!
Found this particular model (R-line w/lighting package))with 16,500 miles on it. Bought it 4 months ago, put 2,500 miles on it with road trip to Florida...no issues (and upper 30's on mpg highway)5, 000 miles overall. Ride and comfort good, lots of storage/leg room, technology excellent (had 2009 Jetta prior), and many comments on good looks. Still have year to go on warranty, don't expect any issues.
My experience at this dealership was fantastic!!! While rebuilding my credit, I felt financing a vehicle would be nearly impossible. I’m so glad that I stopped here before giving up. And I’m so glad that Brandon Dazzio was the salesman who was available to help! He spent FIVE HOURS working to get me finances with terms that I was comfortable with and I drove away with a car that I never dreamed I be able to finance! I’m so happy with my vehicle, with my car buying experience, with Carpros and with Brandon! They are all rockstars! ❤️
Great choice for me!!!
by Math teacher from Ft. Myers, Fl.
December 26, 2018
This vehicle has great interior space, a lot of get-up-and-go for a turbo 4 cylinder engine, a grownup design and all round good fuel economy
Great guys to deal with. Love my new truck!! Wrote back right away and helped with financing when others couldn't. Will definitely buy from Rick again!
Most Reliable I've owned so far
by Paceman from Eagle, ID
October 28, 2018
I purchased sight-unscene; 148,000 miles and all. But the TDI is what sold me, and I'm so far grateful for the purchase. I've already put 3,000 miles on it (only owned for 6-weeks), but no issues so far, and I'm getting 35mpg average (most of my driving is city). Excellent car.
My engine was destroyed from internal water pump breaking. Eric in service department went to bat for me dealing with warranty company and got me best outcome of a stressful situation. He was relentless with them. Thank you Eric!
Cute alternative to early model Audi.
by Volkseos from Tucson, AS
October 9, 2018
I love this car. My one complaint is that it doesn’t have auto lights. I have to physicallyy turn on the headlights every time I drive.
this is a great place to get a car I worked with Ariel Mercado making payments is easy and short term great friendly atmosphere
Good value, nice car
by MrBill47 from Peoria, IL
November 29, 2018
Nice car. Good ride, power is adequate. Economy could be better. Steering is numb but responsive ... but so is my A4. Tiptronic Sport mode is a joke ... it still shifts automatically any time it wants (or does not when it should), often taking one by surprise at an inopportune time.... in normal mode the automatic works great. Blind spot visibility could be better. Excellent value because of the carry over from the Jettra Sportwagen TDI problems.
Mercado Motors year old and Current Happy Customer
by Karla Alvarez from Pueblo,Colorado
June 15, 2017
I highly recommend this place.Friendly employees like Irma Garcia-ortiz are the reason a do business there they have good customer service,the owner and staff are very reasonable and will work with you to satisfy your expectations and your needs.
turbocharged diesel VDUB
by kyle from Huntington,IN
August 16, 2018
This is a great car if you want to safe money and on gas in style. The Jetta sportwagon is reliable, economic, luxurious, quick, user friendl . The moon roof iss a nice touch.
These people are so awesome in making sure I got the car I wanted! They worked with me for 7 whole hours to make sure I left the lot in a different car! The owner is extremely awesome in making my deal happen and I thank him so much for it! To be able to work with me for that long just so I can drive off in a new car, I'm so happy I gave them a chance and see how hard they tried for me! Best customer satisfying dealership I've been to thus far! Definitely recommend!
Exceptional vehicle at its price point
by MyOtherCarsAWagonToo from KS
August 2, 2018
I love my 2.5l Sportwagen. There is ample room inside for four (tried and tested) on long road trips. Plenty of areas for expansion with the roof rack as well. The rear is enough room for a large dog and the simplicity and elegance of the interior is easily cleaned (I have a small child) while it looks and feels luxurious. I would highly recommend. 32 mpgs city/highway, 80k Miles and plenty of power after performance plugs and intake. I love my car.
This car was large enough to allowed me to carry my bike safely inside and yet get the great gass mileage of a smaller car.
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