Great customer service. Mr Moreno attended to our needs and addressed all questions we had regarding the car. After the sale, Mr. Moreno followed up with us to ensure we were satisfied with our purchase.
so far, so good!
by sspro from Lansdale, Pa
December 23, 2018
Found this particular model (R-line w/lighting package))with 16,500 miles on it. Bought it 4 months ago, put 2,500 miles on it with road trip to Florida...no issues (and upper 30's on mpg highway)5, 000 miles overall. Ride and comfort good, lots of storage/leg room, technology excellent (had 2009 Jetta prior), and many comments on good looks. Still have year to go on warranty, don't expect any issues.
Quick and easy, very friendly, love the environment!
Gorgeous inside and out!
by Happy Camper from Minneapolis, Mn
December 24, 2018
Quiet, responsive, intuitive, luxurious! I have had other SUVs before, but this one is by far my favorite! The interior like room is phenomenal, and the third row seats work well for the largest of men.
Very helpful group of people,professional,friendly I will recommend their services to my friends and family. Vehicle delivered in perfect conditions and answered all questions needed about the vehicle. Thanks for everything.
Wow. Lots of options for the price
by zen4tina from Coolidge, AZ
January 14, 2019
The R line trim is so stylish and all the customizations through the car are amazing. It's going to take me a month to go through everything.
Really appreciate the work of cars.com in locating a car possibility. The dealership was friendly and went to great lengths to answer all my questions about the subject vehicle, however, I felt they were a little to pushy and needed to make the deal that day
Lots of pick-up, room for my 3 tall boys! Love it!
by OGN-VA from Norfolk,VA
January 5, 2019
It feels like a luxury car with the smooth ride and great pick-up. I love driving it. My family of 5 fits in it, including my husband and 2 boys who are all over 6 feet. Love the interior, the back camera, the sound system, and most of all, I love the reliability of my Jetta along with the fuel efficiency. Totally recommend it!
I have bought 2 new cars from Clark Knapp and consider them the best new car dealers in the region. Service has also been excellent and no-pressure. This is the first used car I bought there, and the process was not as good. It was partially financed and I had a hard time getting straight answers from the dealer. He would ask me how much I could afford per month without giving me the total cost of financing. He could never tell me the financing percentage. He verbally underquoted the cost of an extended warranty by several hundred dollars and tried to push all kinds of extra costs on me. More typical of a used car dealer. Also, this is the first time I deal with them in the new location, so maybe something has changed. Stay focussed, take your time, and demand to see the specifics and you will be okay.
Absolutely love this car!!!!
by Kryssynut from Huntersville, NC
November 22, 2018
Bought this car on a whim. Absolutely love it! It’s sporty, comfortable, safe, and reliable. It has a great design and wonderful features that come standard. So happy it’s a stick shift, has a turbo that accommodates regular gas, has great get up and go, and has PLAID HEATED SEATS!!! It handles like a dream, gets awesome gas mileage, and has amazing technology.
Great experience purchasing a vehicle. Hassle free and quick! Customer service is one of the best in the RGV! Marco was my salesman and did a great job!
Another One Bites the Dust
by ExhaustEd from Rochester, MN
December 31, 2018
The CC is a conservative but well-styled car. It is a bit dated but has a comfortable and clean interior layout. Not super fast but handles well and is fun to drive. My previous VW TDI was recalled, and now my CC is recalled. Volkswagen has shown they can be deceptive and dishonest, which is too bad because I like their cars!
I got a great deal on my Edge
Salesman were helpful and nice not pushy. I was able to get the car financed there. Best car buying experience yet!
Really great car for the money
by MattY from Doylestown,Pa
December 17, 2018
This is the 5th VW I’ve owned & the first Passat I’ve owned. Very impressed with the craftsmanship, reliability, and the interior is very spacious. Gets great gas mileage, performance is good, and love the styling of the R-Line package. Would definitely purchase again, but would choose the V6 as the performance of the 4 cylinder is average. Overall I would recommend this car for anyone looking for a great car for commuting, and for hauling around the family. Has plenty of standard features that you would pay extra elsewhere.
Ms Garcia In the service department was excellent. She called me back when she said she would and was polite and very attentive. Excellent customer service! Very happy customer.
More vehicle than I even expected
by Treeman from Fayetteville Ga
December 14, 2018
I shopped for several weeks until I found a 7 person SUV that I thought would have great value. After driving it for three months I am still thrilled. SE with Tech gives me more tech than I have been able to process. The apple car play with Waze is a great tool. Comfortable, quiet, extremely roomy and compliments all the time on exterior and interior appearance. Not a self driving car but with driver assist and all the safety features it is the next best thing. Oh and good mileage as well consistent 24-28 overall. easy access to 3rd row seat that actually has room to place your legs and is even comfortable for two adults.
I bought a pre owned a vehicle from this dealer. The employees were very friendly and attentive and I was able to get my vehicle the same day. Jeff answered any questions I had and made sure the purchase went smoothly. The car is in great shape and is still running well. However, there were some issues I ran into. First and foremost, a big issue I had was communication. Sure everything before the purchase they answered my every need but afterwards it was very difficult to get a hold of someone. My windshield needed to be replaced but every time I would call either the person in charge wasn't available or they needed to transfer me to someone else. Finally got it replaced but there is a small scratch on it which the person said they'd reach out to me to get it replaced again. Have yet to hear from them. Same thing with the financial manager of my purchase. Gave me her personal number but when i reached out to her, no response. I have yet to get a response from her. Overall, my experience was good. Their customer service is really good and it wasn't a tedious process to get my vehicle. One thing I would recommend is to check everything under the hood and ask if you're not familiar. My car was given to me with very little coolant and it started overheating. It was a simple solution but at no point was I told that the car needed to have coolant added. This, in my opinion, is something the dealer should've taken care of prior to the sale. Work on your communication with customers post car purchase and you can definitely be a great dealership. Nonetheless, the car was amazing and the price was very fair.
First Luxury Car
August 2, 2018
I wanted to buy my first luxury sedan I was originally looking at a4s c300s and 3 series as those cars that I see on the road the most often then I came across the CC it has enough power as the others you can also tune it to have more the reliability was much better than its competitors and the interior and quality is no slouch either. I absolutely love this car and couldn’t be happier for my first car.
It’s a very good first car for my daughter. She really loves it. It’s a very safe car for her. Her mother and I are happy with the purchase.
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