Search engine was easy and mostly accurate. Some details about the vehicle were off, for example, the listing stated the vehicle had gps and memory seats. The vehicle actually does not have either. Also, the vehicle has a spoiler moonroof and not a full functioning moonroof. Despite those missed details, thanks to Cars.com, I was still able to make a good vehicle purchase.
I purchased a used vehicle from Wynn VW this past weekend. The entire process was seamless. Mac met me for a test drive and was so friendly, helpful, and knowledgeable. I would say I spent a total of 1.5 hours at the dealership between the test drive, going over the paperwork, and signing the paperwork. Rob, the finance guy was great too! Super friendly. I had my 4 month old daughter with me so he understood my need to be in and out as fast as possible. I have purchased cars from other dealers in the past and spent HOURS if not a whole day trying to close the deal. This was not the case. Highly recommend Mac and the rest of the staff at Wynn!
Kel helped me purchase a 2011 Jetta SE on Saturday - the entire experience was wonderful. The car was a great value and the sales process was low key and very helpful. I took the car home later on a Saturday. Unfortunately, the check engine light came on as soon as I got it home and the car started to drive terribly. I was disappointed and upset to say the least. I sent Kel a couple of distress emails and expected that I might have a major hassle on my hands. I was wrong. Kel called me at 9:11 am on Monday morning and was very concerned - he had me bring the car right in. I did and Mark Svenkeson took a look at it and had it repaired in less than 30 minutes. No charge! Wow!! This is a company that stands behind their products. This is what a dealership should be.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Extremely Happy w/purchase & Highly Recommend Alan
by AJW from Brasil, PA
June 10, 2018
Husband & I very happy w/Volvo.From moment we walked in KSM, Alan K. made us feel very comfortable.He's very knowledgeable&patient w/us entire time; reachable & responsive.No rush during the entire purchasing process. Jeff, great job explaining car (protection/plan) options; guided slowly.We felt valued customers.
Great service from sales to service department since 2001. Service department was great in keeping my 2001 S40 working great. My new S60 Inscription Platinum is pleasure to drive even as I'm still learning all the new technology added since 2001. Everyone at this dealership has been great to me.
From all the reviews, people seem to have great buying experience from this dealership. Yet my experience of their service department is not so rosy. Last August I took my Volvo s40 to the dealership for oil change. The people there was friendly enough. But after I came home, I found the car's dashboard service reminder message was not reset. So either they didn't do oil change, or they forgot to reset the service reminder message. Yet I gave them another chance. This time is my Volvo XC 60. After a couple of hours the guy came to tell me everything is done and my car is ready. I got into my car and turn on the engine. The dashboard message told me the engine hood is open. So I open the latch and re-close the engine hood. But the engine hood open message still shows up. I tried a couple more times to no avail, and in the process I also found the window washer fluid was not filled to the full level. I talked to the service person and he filled the washer fluid to full but told me that the engine hood open message (which is a red message that means it's very important) is due to technician opening the hood and close it. But he didn't offer to fix it. At this point I have no confidence what they did or didn't do for the car. Clearly they didn't do a number of things that they should have done, and they either didn't notice the engine hood open message when they clear me to go, or they didn't bother to make sure the job is done well and the customer's car is in good shape. They could make some extra money right there fixing the problem. Later on I bought a can of WD-40 to spray the engine hood latches and solve the problem. Two times are enough and they have proven themselves not to be trusted to service cars. So how to improve? Pay attention of what they are doing, establish QA standard, practically anything will improve their job performance.
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