I purchased a used vehicle from Wynn VW this past weekend. The entire process was seamless. Mac met me for a test drive and was so friendly, helpful, and knowledgeable. I would say I spent a total of 1.5 hours at the dealership between the test drive, going over the paperwork, and signing the paperwork. Rob, the finance guy was great too! Super friendly. I had my 4 month old daughter with me so he understood my need to be in and out as fast as possible. I have purchased cars from other dealers in the past and spent HOURS if not a whole day trying to close the deal. This was not the case. Highly recommend Mac and the rest of the staff at Wynn!
Search engine was easy and mostly accurate. Some details about the vehicle were off, for example, the listing stated the vehicle had gps and memory seats. The vehicle actually does not have either. Also, the vehicle has a spoiler moonroof and not a full functioning moonroof. Despite those missed details, thanks to Cars.com, I was still able to make a good vehicle purchase.
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
Once again the entire team at Faulkner Volvo excelled at every level from start to finish. From my arrival checking in the vehicle and receiving a loaner car free of charge to picking my car up which was washed and vacuumed as usual and receiving a discount on my brakes and also a free state inspection. Quality work performed at a fair and competitive price. FIVE STARS
Mike was great. Coming to end of my lease and wanted to stay with the Honda family. He communicated on my terms and was helpful and professional. It was a simple easy process and that???s how i like it!
After being the owner of a 2001 Honda Accord Ex, I was a ???little??? rusty on the process of buying a new car!! The folks at Union Park made my experience very easy and non-stressful. The staff was courteous, friendly, thoroughly explained all the details of my lease and went over all of the bells and whistles of my new vehicle. Thank you Union Park.....I simply love me new 2018 Honda CRV!!!??
I did not purchase my car from them, but they have done work on it in the past few years. They still offered me a loaner car and a 10% discount on the repairs. Truely the meaning of customer service! And this is the reason why I drive past 2 other dealers to get to Faulkner. I live a mile away from Cherry Hill Volvo and refuse to go back there after my previous experiences. Everyone at this dealership has been excellent to work with since back in the Burdomy days.
While living in Reading I used this shop for all my repairs on my Volvo S70 and had nothing but great results. We moved to Harrisburg and when it came time for my wife to buy a new (used) car we found exactly what we were looking for at European Motors. We bought a 2012 XC90 and Nate made the buying experience extremely easy. The car had been performing great for the last couple months since we bought it so that when it came time to replace my aging S70 a couple months later we once again returned here to find yup, exactly the car we were looking for, a 2011 S60 T6 in perfect condition. Quickest car sale ever. I did find a couple issues once I got it home but a quick call to Nate and all was made right. I have no hesitation in recommending this shop for both quality used Volvo's and reliable service. It's worth the trip.
Extremely Happy w/purchase & Highly Recommend Alan
by AJW from Brasil, PA
June 10, 2018
Husband & I very happy w/Volvo.From moment we walked in KSM, Alan K. made us feel very comfortable.He's very knowledgeable&patient w/us entire time; reachable & responsive.No rush during the entire purchasing process. Jeff, great job explaining car (protection/plan) options; guided slowly.We felt valued customers.
I've bought cars from several brands and dealerships, and this was certainly the best all-around experience. James and the rest of the team members were kind, helpful, efficient, and not overly salesy, which I very much appreciated. They model excellent customer service and made the process a really pleasant one. I'd be happy to do a deal there again, and I'd gladly recommend them to anyone.
The Chevy Colorado I bought didn't have a keyless remote, so instead of getting me one when I asked if they could they told me I had to buy one through the parts dept at over $150.00....Really? Would have given them 5 stars had they come through for me.
Great service from sales to service department since 2001. Service department was great in keeping my 2001 S40 working great. My new S60 Inscription Platinum is pleasure to drive even as I'm still learning all the new technology added since 2001. Everyone at this dealership has been great to me.
From all the reviews, people seem to have great buying experience from this dealership. Yet my experience of their service department is not so rosy. Last August I took my Volvo s40 to the dealership for oil change. The people there was friendly enough. But after I came home, I found the car's dashboard service reminder message was not reset. So either they didn't do oil change, or they forgot to reset the service reminder message. Yet I gave them another chance. This time is my Volvo XC 60. After a couple of hours the guy came to tell me everything is done and my car is ready. I got into my car and turn on the engine. The dashboard message told me the engine hood is open. So I open the latch and re-close the engine hood. But the engine hood open message still shows up. I tried a couple more times to no avail, and in the process I also found the window washer fluid was not filled to the full level. I talked to the service person and he filled the washer fluid to full but told me that the engine hood open message (which is a red message that means it's very important) is due to technician opening the hood and close it. But he didn't offer to fix it. At this point I have no confidence what they did or didn't do for the car. Clearly they didn't do a number of things that they should have done, and they either didn't notice the engine hood open message when they clear me to go, or they didn't bother to make sure the job is done well and the customer's car is in good shape. They could make some extra money right there fixing the problem. Later on I bought a can of WD-40 to spray the engine hood latches and solve the problem. Two times are enough and they have proven themselves not to be trusted to service cars. So how to improve? Pay attention of what they are doing, establish QA standard, practically anything will improve their job performance.
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