Service department there is a young lady by the name of Blake, she was the most respectful and friendly person I have met in a while. Blake seems to be very knowledgeable in her field.
Kudos to Blake at Northwest Honda Owings Mill
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
On February 12th I purchased a 2011 Volvo S40 R Design. Very nice car. So i decided to take it on a nice road trip to see how the car performs. Immediately I noticed that the gas mileage was deteriorating. Went from getting 24mpg to about 17 mpg. Also the car stalled on me twice upon start up. But started up fine after a restart. Contacted service and they set me up with an appointment to get the car checked out. The service advisor contacted me and told me that they had done a diagnostic on the car and the knock sensor was bad....... Shouldn't a diagnostic had been done before I purchased the car?..... Also using the audio system I noticed that one of the speakers was busted..... Hope I haven't purchased a lemon from carmax. Is this a start of future issues.
White Marsh CarMax treated me excellent. After being married for 34 years,I had never bought a car on my own. My husband had done all the dealings for all our cars. He passed away 11 months ago. It was certainly a big life issue for me. My salesman Zack was very professional and not pushy at all.My daughter has dealt with Carmax for her cars in the past. She convinced me to try them. I can say I was not let down in any way. I traded my car and bought a 2016 Toyota Rav4. Very low mileage and like new.Drives so smooth. If I ever need a car in the future, Carmax will be my place to shop. Thank you for making my First Car buying experience a pleasure.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
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