Sales team is awesome.. service & repairs is awful
by NIKHIL DIXIT from WOODINVILLE
November 5, 2018
Oh the service shop really needs to improve. I bought a new xc90 2018 from sandberg volvo; it was a loaner and interiors were smelling bad. Sales guys promised that car will be detailed and there would not be any trace of foul smell. I took the delivery on 10/10/2018 and that foul smell was replaced by another smell that kept giving me migrane. I went back to sandberg and they worked on that odor to replace it with another bad odor that didnt give me migrane but my wife wouldnt sit in the car or take it out with her friends feeling ashamed of that odor. It has been almost a month now and sandberg has still not resolved it. I love the car but find volvo service totally unacceptable. would not recommend others. Such a fine car but poor volvo service is doing a favor to its competition.
I received excellent service today from Winston Felix, who was recommended to me by a friend who also got excellent service. I got a good deal on a newer model with low mileage. Satisfied customer. I recommend Winston and Sandberg. We worked together since July with multiple visits to find what I needed. NO pressure, felt comfortable. Patience has paid off.
The woman that checked me in took the time to show me how to work a few things on the car. She was also very thorough, efficient and personable. Work was done in the time they said. Lots of good snacks to munch on. Workspace was available to spread out and work on the project I brought. There were things to help pass the time - TV, reading material. I felt confident the work was done professionally and well.
The sales members treated me politely and we're NOT pushy at all. Pricing was transparent and they worked hard to make then pricing attractive. The service members are very kind and helped me out get the right options and accessories. They also we're very accommodating to my work schedule.
You must see Brian and Connie to buy your next Volvo, and make the specific request to work with Amy in finance to do your paperwork. Amy made the final part really seamless. Brian knows everything about Volvo and Connie makes you feel like the red carpet has been rolled out for one of the major purchases in your life. Very happy and we love our brand new XC90.
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