Changed My Negative Experience With Car Dealerships
October 3, 2018
I've always been wary of going to dealerships because the experience has always been unpleasant for me. In fact, with the last car I bought, I did it entirely online and never spoke to a sales agent in person until I picked the car up. But Darcars Volvo in Rockville dramatically changed that negative perception for me. Every single member of their team that I had the pleasure of interacting with during this process was nothing short of amazing. From Daniel, who graciously guided me through every step in the process and helped me source the XC90 that I eventually ended up getting. To Mark in finance who made the stressful process of completing the paperwork such a breeze, even when I couldn't quite make up my mind about what I wanted. To Cristela who patiently showed me every single feature of a car that has dozens of amazing tech installed, and who made sure that every single thing on their turnover checklist was done for me and the car before I drove off the lot (and even after). She really went above and beyond to make sure that my experience during this process was outstanding. Even the other members of their team who I didn't directly work with were pleasant and made me and family feel very welcome and comfortable while shopping. And to their general manager, Alexander, who is truly a man of his word. You see, Alexander initially offered me a car with a booster seat on it because I told him that I preferred to have one. It wasn't something high on my list of priorities in a car, it was just something I thought would be nice to have. But because of some issue, he could not get that specific car for me. He told me offhand that he would just give me a booster seat to "fix" the mistake. As it wasn't a big deal for me and I was extremely happy fidgeting with the cool features of my new car, I forgot about the booster seat. And I would never have remembered if not for the message I received the day after I got the car from them: my booster seat was ready for pick up in the dealership. That one act says a lot about the kind of values and culture they have on their team. I would get a car from them on the basis of their outstanding service and integrity alone. It's a good thing then that their amazing service was paired with the best deal among all the dealerships I contacted in two states. They have definitely won a loyal customer in me.