My husband drove volvos for years and sold his last one a few months ago. we purchased a different car and right from the start had problems - it was NOT a volvo and the dealership was NOT helpful and ultimately I suggested we trade for a volvo v60. he said he did not want the hassle. I said I would do it. so I drove to volvo on a saturday afternoon, had the pleasure of working with Ralph D'Angelo and Matt Anderson, and at the end of the day drove the car, the pre-owned nifty volvo v60 home! it could not have been easier, it could not have been more pleasant - everyone at this dealership was fantastic, professional, dedicated to getting us in the right car and making the trade happen that day. no angst, no dickering... good questions and conversation and a fabulous car at the end of the day. I cannot recommend Ralph and his team highly enough. thank you.
Ralph was accommodating and easy to work with. This was my second car purchase with Ralph. I had a very specific car in mind and he had one for me. I changed my mind on trading in my old car at the last minute and Ralph worked up my new paperwork in minutes.
Ralph was great, start to finish! I popped in on a whim one Friday afternoon and he was helpful right from the start, knowledgeable, courteous, and letting me browse at my own pace while standing by to answer all my questions. I stopped by again the following Saturday and he was again helpful right form the start. He went on test drives with me and answered all my questions. I even bonked him on the head with the automatic headrests while trying to work the seat heater, and he handled it like a champ! He mentioned a couple of times that we deserved a luxury experience and I truly feel we got that! The customer service was above expectations. Before I popped in that first Friday afternoon, I was nearly 100% sure I was buying another Lexus RX350. After my experience with Ralph at Portland Volvo, the decision became very clear. I wanted a luxury experience with my luxury vehicle (Volvo XC60) and I'm confident I'll continue to enjoy this kind of customer service. Thank you, Ralph!!!
Charlie has been a great salesperson: friendly, informative, not pushy, and honest. This is our second Volvo we've bought from Charlie and would highly recommend him. Additionally, Goodwins is nearby and has done a good job servicing our Volvo, so buying again makes perfect sense.
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