Experience was very pleasant from the time I first walked in to Stillman, to discussing choices with Dave, to placing an order for a 2019, to delivery a few months later. Dave is friendly, accommodating and knowledgeable. I highly recommend him.
We just purchased our 5th Volvo vehicle from the dealership with Dave Parry. We are loyal customers and truly value the service and professionalism provided by everyone that we interact with at the dealership. Our 2004 S40 and 2010 XC60 have been serviced by Stillman and are still being driven by our grown children. I just purchased a new 2018 XC60 from Dave and highly praise his thoroughness, responsiveness and patience through the purchasing process. As always, thank you for your focus on satisfying your customers - the buying process was extremely seamless.
I had called and scheduled a Saturday appt with Paul a few days ago. I came in this morning to get my wifes 2017 s60 it's first service and inspection. I was recognized and greeted by Scott as I walked in the service department. I was the first customer and he was expecting me. After a brief chat, I went to the waiting room area to look at the new cars in the showroom. Shortly, Scott and Ted from sales arrived and also recognized/greeted me. As I left the dealer upon my car being completed, Brad said hello and wished me and my family a Happy Thanksgiving. I love how Stillman Volvo makes an effort to build relationships with their customers and to make them feel like part of the Stillman Volvo family. It's more than just a business/customer transaction like most dealers but rather a lifetime of care and safety from the cars down to the staff. I look forward to many years of getting my new Volvo serviced here. Stillman Volvo for life!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I purchased a used vehicle from Wynn VW this past weekend. The entire process was seamless. Mac met me for a test drive and was so friendly, helpful, and knowledgeable. I would say I spent a total of 1.5 hours at the dealership between the test drive, going over the paperwork, and signing the paperwork. Rob, the finance guy was great too! Super friendly. I had my 4 month old daughter with me so he understood my need to be in and out as fast as possible. I have purchased cars from other dealers in the past and spent HOURS if not a whole day trying to close the deal. This was not the case. Highly recommend Mac and the rest of the staff at Wynn!
Mike was great. Coming to end of my lease and wanted to stay with the Honda family. He communicated on my terms and was helpful and professional. It was a simple easy process and that???s how i like it!
I've bought cars from several brands and dealerships, and this was certainly the best all-around experience. James and the rest of the team members were kind, helpful, efficient, and not overly salesy, which I very much appreciated. They model excellent customer service and made the process a really pleasant one. I'd be happy to do a deal there again, and I'd gladly recommend them to anyone.
Scott made the car shopping experience seamless and stress-free. He was knowledgeable, had a disarming personality and was extremely helpful and thoughtful. I was happy with the lease arrangements, which were quick and easy to arrange. The service department is amazing, and the manager and staff were all friendly and excellent!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Love the XC40 backed by excellent customer care and service! After purchasing our Volvo XC90 seven years ago at Ft Washington , it was an easy decision to shop there again. I was ready for a smaller car and had no desire to look anywhere else. Thank you to Scott Marziani who sold us both cars and to Matt for years of great service. Jennifer
Once I saw the Eye Catching / Head Turning XC-40 Amazon Blue with white top on the road, I called the Volvo dealer and shortly after the call I was sitting with Scott discussing packages and delivery date. If you're looking for the personal touch and a really stylish vehicle, this dealership is for you.
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