Went in today to test drive a 2013 Alpina B 7. I would have to say from the moment I walked in the door I was given the 5 star treatment. Didn't make a purchase yet, still weighing other options, but that isn't a reflection of the buying experience.
The dealership were professional in answering my 101 questions, and I never felt rushed or pressured, the perfect environment for car shopping in my opinion. When I asked if they would be ok with me taking it to an outside mechanic if I were to return to purchase, Mike the Sales Manager told me:
"Sure, that's ok with us. Matter of fact, why don't you just tell us which mechanic to take it to and save yourself the drive here?"
That right there blew me away. I have bought lots of cars before, and never has a dealership offered to do that before. Great customer service.
Was assisted by "Mike" the sales manager, and Joey Harrington the Client Advisor.
I've bought cars from several brands and dealerships, and this was certainly the best all-around experience. James and the rest of the team members were kind, helpful, efficient, and not overly salesy, which I very much appreciated. They model excellent customer service and made the process a really pleasant one. I'd be happy to do a deal there again, and I'd gladly recommend them to anyone.
Scott made the car shopping experience seamless and stress-free. He was knowledgeable, had a disarming personality and was extremely helpful and thoughtful. I was happy with the lease arrangements, which were quick and easy to arrange. The service department is amazing, and the manager and staff were all friendly and excellent!
comprehensive, efficient service supervised by a c
by Henry Bender from Moorestown
November 30, 2018
comprehensive, efficient service supervised by a conscientious service writer, Jean work was performed on time car was clean discussion was direct, professional and service was complete in very timely fashion
Experience was very pleasant from the time I first walked in to Stillman, to discussing choices with Dave, to placing an order for a 2019, to delivery a few months later. Dave is friendly, accommodating and knowledgeable. I highly recommend him.
Like for many people, visiting a car dealership to shop for a vehicle can be intimidating. But the folks at Bill Gray are thankfully different. From my first visit to my fifth, my experience was outstanding. From the front desk, to the sale associate, to the finance person , everyone was affable and pleasant. In addition, they do not exerted any sales pressure on us. The price negotiation was downright simple. My thanks to Erin and Joe. My family and I would highly recommend this place.
Came here to see a used 2016 V60 Volvo Wagon. This was our first time at the dealership and have never owned a Volvo. I was pleasantly surprised at the professionalism and atmosphere here. Our Salesman Thomas Ford was great. Very pleasant and professional. Everyone here was very easy to work with. We had a great experience and love our car. We will be back.
Throughout the discovery and then purchase process, John Busse was informative, knowledgeable, and willing to patiently work with me to identify the best vehicle and purchase options for me. Once I picked up the vehicle, he spent additional time helping me get familiar with all its features and gave me the assurance that I could call whenever I had additional questions. This was a great experience...easy, no hassle.... and I love my new vehicle!
My 1995 Volvo 940 estate wagon is hard to get some parts for. A part source was located and the part ordered and installed. A second part has been ordered, because of a fault in the first part. All previous repairs have been successful.
I was helped by sales rep Jared Perillo; he made the paper work process very fast, efficient and easy. Any questions i had about the car anywhere from it's features, to leasing and vehicle maintenance were answered with detail making me feel very confident with my purchase. The overall presentation, knowledge, and organization of the employee made me feel very comfortable in choosing Kline Volvo for my new car.
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