Throughout the discovery and then purchase process, John Busse was informative, knowledgeable, and willing to patiently work with me to identify the best vehicle and purchase options for me. Once I picked up the vehicle, he spent additional time helping me get familiar with all its features and gave me the assurance that I could call whenever I had additional questions. This was a great experience...easy, no hassle.... and I love my new vehicle!
I've never in my life had such a wonderful experience at a dealer. Nor any repair shop. They sent a text reminding me of the appointment. Upon arriving, I was puled into the receiving area. The service manager (I forgot both their names) can out and knew why I was there. I mentioned a couple other things which were bothering me. They were excellent in communication about what they found and the additional costs. I had made the appointment as the right front passenger door was stuck in "superlock" and would not open. I mentioned that the brake light on the dash would not go out. They installed the correct front brake pads and rotors and installed the wiring for the wear sensors. They also did a full vehicle check and found a couple other things which will be addressed at a later date.
It now has the correct parts and works much better.
I will be visiting again to address the other issues.
Easy, no hassles, convenient sales process focused around my availability. High quality and knowledgeable sales associate. All the amenities to make coming back as a repeat customer worth it Even amenities for the kids.
Our salesman, Anders, was extremely knowledgeable on the XC90 and the brand as a whole. He offered to grab us coffee and tea, which we eventually got to take with us on our test drive. Derek, Anders and Alexis all had their hand in making this our best buying experience ever.
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