Helped to fix an issue that Northpoint Volvo ignored!
November 6, 2018
I have a 2016 XC90 and was hearing a clicking-creaking noise when making turns. I went to Northpoint Volvo (current dealer at the time) several times to correct this and they made me feel like I was an idiot and told me it was just the brakes and I had to live with it. Not what I would expect to hear from a service provider for a $55k+ car still under factory warranty!! One day I was looking at the new XC60 at Jim Ellis Volvo in Buford. When I mentioned this same issue to the awesome Salesman I was working with (Louis Dymant), he immediately introduced me to Corey Wright in their Service department and asked him to help me. After an extensive and through review of my vehicle, they finally discovered the issue and made the necessary repairs (ALL COVERED UNDER WARRANTY!!!). Now my XC90 sounds smooth and quiet around turns, as I would expect it be! Corey and the amazing Volvo technicians at Jim Ellis Volvo Buford made me like family the entire time! So glad to have fond a new home to take care of my beautiful XC90 (what an amazing vehicle!)! Finally found a car dealer I can trust!!