My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
DEREK NICKERSON , was wonderful he was patient ,informative and professional! He made the purchase of my vehicle absolutely stress free. thank you xoxo Mindi Rutty
Better for tall people
by Catharine from NJ
November 20, 2018
I love the car except for the seat settings. Being short I accidentally edit those every time I exit the car. Also, the pedals don’t adjust forward, so I had blocks put onto the pedals and left foot rest
Service staff is inconsiderate and unresponsive
Derek Nickerson is extremely honest & hard-working!
by CapeCodChris from DealerRater.com
November 28, 2018
I highly recommend Derek Nickerson! He is extremely honest and hard-working. He goes over & beyond to find you exactly what you're looking for. He responds quickly and I can honestly say he is the first car salesman I completely trust! Amazing car buying experience!
an impressive, well built auttomobile
by Alko from Weston FL
May 11, 2018
there is only one item about the car I questioned, e.g., gas mileage was way below posted..... also, the multi function center dash screen too complicated.
My salesman, Frank Rounds, was friendly, knowledgeable, honest, and persistent in helping me find the XC90 I wanted. He worked hard to help me achieve my purchase goal.
It has the most features I've ever had.
by Volvo Happy from Sterling, VA
October 21, 2017
Initially we were looking at the Range Rover Discovery and stumbled onto the Volvo XC60. As we compared the two we found the XC60 to have more technical, comfort and safety features. My husband is 6.6' and he says it's a much more comfortable ride for him than the Range Rover as well. We are very happy first time Volvo owners! Remembering a commercial slogan from our youth, " At Volvo we don't offer any rebates. Of course, when you build a good car you don't have to pay someone to buy it!"
My husband drove volvos for years and sold his last one a few months ago. we purchased a different car and right from the start had problems - it was NOT a volvo and the dealership was NOT helpful and ultimately I suggested we trade for a volvo v60. he said he did not want the hassle. I said I would do it. so I drove to volvo on a saturday afternoon, had the pleasure of working with Ralph D'Angelo and Matt Anderson, and at the end of the day drove the car, the pre-owned nifty volvo v60 home! it could not have been easier, it could not have been more pleasant - everyone at this dealership was fantastic, professional, dedicated to getting us in the right car and making the trade happen that day. no angst, no dickering... good questions and conversation and a fabulous car at the end of the day. I cannot recommend Ralph and his team highly enough. thank you.
Ralph was accommodating and easy to work with. This was my second car purchase with Ralph. I had a very specific car in mind and he had one for me. I changed my mind on trading in my old car at the last minute and Ralph worked up my new paperwork in minutes.
Would not buy another one
by Bljack from Rostraver, PA
August 27, 2018
I will never buy another Volvo. I have a 2015 Volvo V60. At 37,000 miles I am on my 3rd set of tires. I am not hard on the car, I drive 12 miles to and from work and I’ve rotated the tires as recommended. I think the vehicle is overpriced. I can’t believe I had to put 3 sets of tires. I am sorry I bought it and I am stuck in a lease.
Ralph was great, start to finish! I popped in on a whim one Friday afternoon and he was helpful right from the start, knowledgeable, courteous, and letting me browse at my own pace while standing by to answer all my questions. I stopped by again the following Saturday and he was again helpful right form the start. He went on test drives with me and answered all my questions. I even bonked him on the head with the automatic headrests while trying to work the seat heater, and he handled it like a champ! He mentioned a couple of times that we deserved a luxury experience and I truly feel we got that! The customer service was above expectations. Before I popped in that first Friday afternoon, I was nearly 100% sure I was buying another Lexus RX350. After my experience with Ralph at Portland Volvo, the decision became very clear. I wanted a luxury experience with my luxury vehicle (Volvo XC60) and I'm confident I'll continue to enjoy this kind of customer service. Thank you, Ralph!!!
Found my new pre-owned vehicle at Portland Volvo with ease. Ralph was very patient and allowed me to try a couple of cars before deciding on the one for me, without pressure or hassle. The purchase process was relatively simple (compared to other dealerships I???ve worked with) and I felt I got a good deal. Ralph was unavailable when I went to pick up the car (they were nice enough to keep it for me for an extra day) but Matt was kind enough to review the features with me.
I've bought cars from several brands and dealerships, and this was certainly the best all-around experience. James and the rest of the team members were kind, helpful, efficient, and not overly salesy, which I very much appreciated. They model excellent customer service and made the process a really pleasant one. I'd be happy to do a deal there again, and I'd gladly recommend them to anyone.
February 25, 2018
Beautifully designedMy Volvo V 60 was more than what I expected excellent car I would totally recommend any type of oval to my friends and family most reliable number one and safety
comprehensive, efficient service supervised by a c
by Henry Bender from Moorestown
November 30, 2018
comprehensive, efficient service supervised by a conscientious service writer, Jean work was performed on time car was clean discussion was direct, professional and service was complete in very timely fashion
The salesperson Chris, the car he located just for me and then THE CAR (my new XC60 equipped with all the bells and whistles! Awesome in every way!
I love this car
by Matt S from Windsor, CA
November 1, 2018
I purchased this Volvo because I had driven a similar model on vacation a year and a half ago and fell in love with it then. Although the acceleration speed does always bother my wife, the handling allows us to go on curvy roads and now her car sickness is almost non existent.
Very pleasant experience. They were very thorough. Jadea and Jamir were friendly and informative. I was able to use a gift certificate of $50 towards my oil change which was great!
One of my best Volvo buys ever
by Janice from Birmingham, AL
May 13, 2018
This care met all my requirements and more. I have only owned Volvos that were pre-owned and have purchased a few since the mid-1980's.All have been different models and most of them driven for a long time. All of them performed well. I recommend any car from this dealer.
I had a wonderful experience visiting Borton Volvo and I enjoyed the process from the beginning to the end. More importantly we love our Volvo and I am glad Joe Schad helped us make the best purchase for our family needs.
A trouble free auto.
by volvo fan from Fort Worth, Texas
February 19, 2018
Stylish little van gets good gas mileage and never needs repairs. I love everything about it from the back and front seat warmers, blind spot indicators, keyless entry, GPS, and rear seat entertainment units for the children and so much more. My only gripe is the sound system. It could be better.
I have been in a lot of car dealers in MN I have never seen an attentive best customer service ever in Borton Volvo all the crew was exceptionally friendly and very helpful!! Thanks for the best experience !!!
Second car is number 1
by Limfamily2010 from Brooklyn, NY
March 30, 2018
Looking for a second car and this one proved to be an awesome vehicle ... we saw it, test drove it and we never looked back - it’s even better than we could imagine, love this car!
Went out of their way to make sure I wasn't left stranded, and worked around my busy work schedule. They got me into a loaner vehicle without any prompt from myself.
Greatly appreciated and highly recommend.
Fun and classy car to drive.
by TC 57 from Apex, NC
March 12, 2018
This car has great performance and the seats are the most comfortable I've ever sat in. I have BMW performance and comfort without the price for the nameplate.
My RDX developed a rattle in the steering column that was annoying. They found the problem and had it fixed within a couple of hours. So happy to be rattle free. The service was top notch!!
Most comfortable seats ever, great driver
by tginder5 from Sterling, VA
May 5, 2018
The handling, room and saftey ratings are a part of the decision to buy this car. It is very smooth when cruising along on the highway. Love it!
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