Like for many people, visiting a car dealership to shop for a vehicle can be intimidating. But the folks at Bill Gray are thankfully different. From my first visit to my fifth, my experience was outstanding. From the front desk, to the sale associate, to the finance person , everyone was affable and pleasant. In addition, they do not exerted any sales pressure on us. The price negotiation was downright simple. My thanks to Erin and Joe. My family and I would highly recommend this place.
I've bought cars from several brands and dealerships, and this was certainly the best all-around experience. James and the rest of the team members were kind, helpful, efficient, and not overly salesy, which I very much appreciated. They model excellent customer service and made the process a really pleasant one. I'd be happy to do a deal there again, and I'd gladly recommend them to anyone.
Richard Johnson greeted us when my husband and I walked into Lovering Volvo. He was perceptive and clearly understood our interests. From the test drive through the negotiations, Richard was helpful, professional, kind and respectful! We were impressed with the dealership and availability of the cars that interested us. This was a good choice for us!
The Sales Manager, Rich, was knowledgeable, professional and courteous.
Their whole approach was positive, and made for a good buying experience.
I would recommend trying Danvers Volvo, if you are in the market for a Volvo.
Unique body styling, not your typical SUV.
by Arlene M, dog fancier from Huntington, NY
November 7, 2018
Sleek interior, comfortable seats, expansive headroom, sufficient storage capacity, above average gas mileage. Provides solid driving and handling experience. Easy turning radius and good visibility from interior.
My husband drove volvos for years and sold his last one a few months ago. we purchased a different car and right from the start had problems - it was NOT a volvo and the dealership was NOT helpful and ultimately I suggested we trade for a volvo v60. he said he did not want the hassle. I said I would do it. so I drove to volvo on a saturday afternoon, had the pleasure of working with Ralph D'Angelo and Matt Anderson, and at the end of the day drove the car, the pre-owned nifty volvo v60 home! it could not have been easier, it could not have been more pleasant - everyone at this dealership was fantastic, professional, dedicated to getting us in the right car and making the trade happen that day. no angst, no dickering... good questions and conversation and a fabulous car at the end of the day. I cannot recommend Ralph and his team highly enough. thank you.
Ralph was accommodating and easy to work with. This was my second car purchase with Ralph. I had a very specific car in mind and he had one for me. I changed my mind on trading in my old car at the last minute and Ralph worked up my new paperwork in minutes.
Ralph was great, start to finish! I popped in on a whim one Friday afternoon and he was helpful right from the start, knowledgeable, courteous, and letting me browse at my own pace while standing by to answer all my questions. I stopped by again the following Saturday and he was again helpful right form the start. He went on test drives with me and answered all my questions. I even bonked him on the head with the automatic headrests while trying to work the seat heater, and he handled it like a champ! He mentioned a couple of times that we deserved a luxury experience and I truly feel we got that! The customer service was above expectations. Before I popped in that first Friday afternoon, I was nearly 100% sure I was buying another Lexus RX350. After my experience with Ralph at Portland Volvo, the decision became very clear. I wanted a luxury experience with my luxury vehicle (Volvo XC60) and I'm confident I'll continue to enjoy this kind of customer service. Thank you, Ralph!!!
Found my new pre-owned vehicle at Portland Volvo with ease. Ralph was very patient and allowed me to try a couple of cars before deciding on the one for me, without pressure or hassle. The purchase process was relatively simple (compared to other dealerships I???ve worked with) and I felt I got a good deal. Ralph was unavailable when I went to pick up the car (they were nice enough to keep it for me for an extra day) but Matt was kind enough to review the features with me.
My husband and I had an outstanding experience with Ralph. We went in to replace my 13 year old volvo with a pre owned newer one. Ralph was so patient - showing us numerous vehicles and running back and forth to get sets of keys. He was so knowledgeable and when we finally decided on a car, he set everything up for us. A truly hassle free experience thanks to Ralph.
I recently stopped by Portland Volvo to look at a vehicle my husband had found online and suggested I check out. I was not particularly interested in purchasing a car at that time, but found this one to be perfect for me. The car was in tip-top shape, exactly as described online, and Elias immediately came out to greet me. When I told him I was "just looking" and stopped for a brief visit, he did not pressure me whatsoever but did give me all the help and information I was looking for in a very professional and courteous manner. Elias did follow up with me, and I ended up purchasing the car, which I love! I was unable to make the trip back to Portland Volvo, so Elias and Dylan delivered the vehicle right to my home, some distance away. After previous dealings with high-pressure sales tactics at other dealerships, I can't thank Elias and Portland Volvo enough for this buying experience. I will definitely recommend you to my friends!
DEREK NICKERSON , was wonderful he was patient ,informative and professional! He made the purchase of my vehicle absolutely stress free. thank you xoxo Mindi Rutty
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