AWESOME AND CARING SERVICE IN AN EMERGENCY
December 3, 2018
I am a caterer and on a Saturday morning I loaded my car with equipment to go set up a catering event only to find my battery had died overnight. Desperate I called on neighbors and family to give a jump start thinking that was all I needed. It took sometime but yea! it started. I was told by my neighbor who owns an auto repair shop to stop at O'Reilly and have the battery checked because the battery had not had enough time to completely charge. I stopped at O'Reilly's it was after 1pm now. They told me that my battery was ok but I needed a new alternator (WOW). Where can I have an alternator installed in my Kia Soul on Saturday at 1:30pm and I had to be at my event at 2pm. I asked the guy at O'Reilly's and he suggest Bob Sight Kia. I drove there hoping and praying that they were open, that they could help me, that they would understand what I was facing. I pulled into the service area and a young man name Robby Harmon walked up to help me. I told him my dilemma. He immediately calmed me down and explained they had a limited staff on Saturday but would do everything in his power to help me. He said regardless of what I was told they needed to do a diagnosis first. So he sent me to the waiting area while they began within a few minutes he called me over and said that my alternator was fine and that I had a dead cell in my battery and the battery needed to be replaced. They replaced it washed my vehicle and I was on my way by 2:05. I WILL BE BACK because they listened to my need and problem and then went to work to make it happen. I'm a female and have always been nervous about getting service because I don't understand cars and what it cost for service and feel like I may be taken advantage of! Robby Harmon changed that for me and yes I will be back for further service on my Kia Soul. Thanks Robby and Thanks Bob Sight Kia.