My husband drove volvos for years and sold his last one a few months ago. we purchased a different car and right from the start had problems - it was NOT a volvo and the dealership was NOT helpful and ultimately I suggested we trade for a volvo v60. he said he did not want the hassle. I said I would do it. so I drove to volvo on a saturday afternoon, had the pleasure of working with Ralph D'Angelo and Matt Anderson, and at the end of the day drove the car, the pre-owned nifty volvo v60 home! it could not have been easier, it could not have been more pleasant - everyone at this dealership was fantastic, professional, dedicated to getting us in the right car and making the trade happen that day. no angst, no dickering... good questions and conversation and a fabulous car at the end of the day. I cannot recommend Ralph and his team highly enough. thank you.
Ralph was accommodating and easy to work with. This was my second car purchase with Ralph. I had a very specific car in mind and he had one for me. I changed my mind on trading in my old car at the last minute and Ralph worked up my new paperwork in minutes.
Ralph was great, start to finish! I popped in on a whim one Friday afternoon and he was helpful right from the start, knowledgeable, courteous, and letting me browse at my own pace while standing by to answer all my questions. I stopped by again the following Saturday and he was again helpful right form the start. He went on test drives with me and answered all my questions. I even bonked him on the head with the automatic headrests while trying to work the seat heater, and he handled it like a champ! He mentioned a couple of times that we deserved a luxury experience and I truly feel we got that! The customer service was above expectations. Before I popped in that first Friday afternoon, I was nearly 100% sure I was buying another Lexus RX350. After my experience with Ralph at Portland Volvo, the decision became very clear. I wanted a luxury experience with my luxury vehicle (Volvo XC60) and I'm confident I'll continue to enjoy this kind of customer service. Thank you, Ralph!!!
Found my new pre-owned vehicle at Portland Volvo with ease. Ralph was very patient and allowed me to try a couple of cars before deciding on the one for me, without pressure or hassle. The purchase process was relatively simple (compared to other dealerships I???ve worked with) and I felt I got a good deal. Ralph was unavailable when I went to pick up the car (they were nice enough to keep it for me for an extra day) but Matt was kind enough to review the features with me.
My husband and I had an outstanding experience with Ralph. We went in to replace my 13 year old volvo with a pre owned newer one. Ralph was so patient - showing us numerous vehicles and running back and forth to get sets of keys. He was so knowledgeable and when we finally decided on a car, he set everything up for us. A truly hassle free experience thanks to Ralph.
I recently stopped by Portland Volvo to look at a vehicle my husband had found online and suggested I check out. I was not particularly interested in purchasing a car at that time, but found this one to be perfect for me. The car was in tip-top shape, exactly as described online, and Elias immediately came out to greet me. When I told him I was "just looking" and stopped for a brief visit, he did not pressure me whatsoever but did give me all the help and information I was looking for in a very professional and courteous manner. Elias did follow up with me, and I ended up purchasing the car, which I love! I was unable to make the trip back to Portland Volvo, so Elias and Dylan delivered the vehicle right to my home, some distance away. After previous dealings with high-pressure sales tactics at other dealerships, I can't thank Elias and Portland Volvo enough for this buying experience. I will definitely recommend you to my friends!
I went to Portland Volvo specifically to test drive a car I saw earlier that day online. Ralph greeted me in the parking lot and we went for a test drive. Ralph explained the dealership's pure price policy as we drove. I didn't feel pressured at all through the process. When I arrived at the dealership I wasn't sure I was buying a car that day, I ended up leaving 2.5 hours later with the car I'd seen online. It was the quickest and most painless car buying experience I've ever had.
Ralph was great to deal with, personable and very knowledgeable which made the experience even better. We showed up asking to test drive several different vehicles and although they were not all Volvo???s Ralph had nothing but good things to say.
Charlie has been a great salesperson: friendly, informative, not pushy, and honest. This is our second Volvo we've bought from Charlie and would highly recommend him. Additionally, Goodwins is nearby and has done a good job servicing our Volvo, so buying again makes perfect sense.
Being recognized when we come in, by multiple employees; having a comfortable waiting room where our dogs were welcome too; knowing that all repairs would be completed professionally and promptly. Do I need to choose one? They are all part and parcel of Goodwin's Volvo!
I bought my Volvo at Goodwins 4 years ago. They came highly recommended by a friend. I wasn't disappointed. I love my XC60. They gave me a great trade in on my S60. The XC60 was pre-owned but was like new. Came with extended warranty which was purchased by original owner and I have never paid for any visit! I would purchase that warranty again if I bought a new one! We also bought a used 2002 S60 for our daughter two years ago and she drove it to Denver and it's still going strong. You get what you pay for and Volvos are a great car. Specifically, this service dept ( Marc and Ted and the gang) is outstanding, they know their stuff and treat customers wonderfully. I've always avoided car dealer service till now!
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