We can’t say enough good things about Northpointe Volvo and our salesman Rick Small. We had been in the market for a late model Jaguar XJL since last May and during our search we saw the bad and the ugly in used car sales. When a car showed up in Alpharetta, Ga, 300 miles from where we live we needed further information and assurances that car would be there when we got there, the car was as advertised, and that there suddenly wouldn’t be surprise dealer charges we weren’t expecting. Rick was outstanding in answering our questions via email and in sending photos of the car and the Carfax. He assured us the car would be there when we arrived and did not hit us with surprise extra costs. He is not a high pressure salesman and allowed us to take our time to make the decision to purchase. Northpointe also gave us a good deal on our trade in and we were in and out of the dealership in less than 3 hours. Everyone in the dealership was very nice; the dealership, itself is light and airy and the Starbucks coffee, soda and water was a nice plus. We would definetly reccommend Northpointe if you are in the market and ask for Rick Small. We will definetly drive the distance the next time we are in the market for a car and we will definetly go back to Rick.
New Owner of 2018 Tiguan SEL R-Line & Golf GTI SE
I would highly recommend the team at Herzog-Meier to anyone looking to purchase their next car. I am not the easiest negotiator and extremely picky when it comes to purchasing a car. Not only are both Ayman and Patrick just good people, but also extremely helpful, patient and knowledgeable with years of experience. They went the extra mile to find just the right financial terms running a multitude of options for me on both car purchases I made with them and in addition even finding a car that they did not even have in their inventory and getting it for me. The entire staff there seem to share a genuine passion for cars, many of them have been there for years. It is was made me purchase my first car from Herzog-Meier some 21 years ago and keeps me coming back.
Easy, HONEST, understanding, LISTENED to my concerns!
Mike Thornton and Stan Wartzman were great in the showroom as well as Andy MacCord in F&I. Dan Reddish (and the Silver Team techs!!) in service is an honest, sincere, knowledgable tech I actually trust.
oVERALL, THE DEALER PROVIDED ENOUGH INFORMQTION VIQA OUR COMMUNICATION THAT I WENT TO THE DEALERSHIP FOR A TEST DRIVE.
I did not end up purchasing the vehicle due to the carfax report though would ceratinly consider retuning to the dealer due to the pleasurable experience
After a frustrating year with a first year new model, it was time to say goodbye to what was supposed to be a dream car. The dilemma: give Volvo another chance or try a different make? Two words: Jim Grumman. He, and his service team is THE reason for my recent (and third) XC90 purchase. I couldn't be happier with the new vehicle and the security of knowing Jim and his team will take fabulous care of the new ride... if needed.
Great overall experience with buying a new vehicle. Our salesman Kris was very friendly with low pressure to buy. We look forward to doing business again in the near future. Would recommend this dealership to friends and family!!
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