We had a brilliant purchasing experience and are particularly thankful to Tyler Biffer and Ron Belson for their service, also Joe Parisi's assistance in locating options, our car is a delight. From Carolina Hernandez and Genesis Lucio, to Ed Valois, the courtesy is truly remarkable. It would have been fantastic, if the dealership accepted American Express for the purchase.
Randy Eilert helped make this experience a delightful one for me. I had not looked for a car in many years and due to a accident needed to find a car in a short period of time. So, the pressure was on. I had decided to visit every dealership I passed in my travels. Which I believe I did! Volvo was the third dealership I visited. I met Randy outside of the dealership and he immediately made me feel right at home. He listened to everything I had to say about what I was looking for in a vehicle, price etc. For the next few days, I continued on my journey. After visiting more dealerships and test driving many other cars, I decided to go back to Volvo. Not only because I felt the car was a superior vehicle, but because Randy spent so much time with me and answered all of my questions over and over again. Randy is a true professional and knowledgeable in all things Volvo. Rocky Rycenga was extremely helpful to me and he is an asset to this dealership. Everyone at this dealership is friendly, courteous and has great customer service. I highly recommend this dealership to anyone who is looking to purchase a vehicle and I so enjoy driving my new Volvo!
by Satisfied customer of Volvo of Ft. Myers from DealerRater.com
October 5, 2018
Jacquie Pfeiffer of Volvo Ft. Myers continues to amaze with her excellent customer service. Everyone is welcomed with a genuine smile and and we are fortunate to have a Service Advisor with her depth of knowledge of all things Volvo. She is also an adept translator of ???my car is making this noise??? into intelligible customer requests for her Service Technicians. She returns calls promptly and courteously, and keeps you up to date on your car if you are waiting for it. She treats her co-workers with the same respect she does customers. No matter how busy things are, she has a smile. She is truly an important asset to her dealership.
Brandon started my journey to wanting to do business with you guys. ???Sonoma???, made sure she got us to the dealership, an Kirk put the icing on the cake. Every one was very knowledgeable of the vehicle I selected, an they put up with my Texas style sense of humor. I???m enjoying every mile.
My name is James Griffith. I wrote a review here a couple weeks ago. I was upset and wrote some comments that I am here to apologize about. Jorge the service manager and I disagreed about some damage that occurred to our car at the dealership. Jorge contacted me back and apologized to me and fixed our car. We are all human and can make mistakes. So, I am very happy he apologized to me and repaired our car. I wish I could have handled the issue a little differently. But I did not and I am sorry for that. Jorge and his staff are very nice and have made up for their mistake. They have all been very nice and have went above and beyond to fix the issues now. So thank you for being understanding and helping fix the issues. I want to make sure everyone knows that Regis in the service department has always been so helpful.
I didn???t know Volvo worked on other car manufacturers. I brought my Chevy Colorado and my wife???s Toyota Sienna in. They did a great job and are very professional I found the experience and work performed to be truly exceptional.
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