Malcolm was amazing and provided my wife an informative but stress free test drive. It sold us on the car. I am blanking on the name but the gentleman who helped with financing also did an amazing job and was helpful and honest.
My salesman, Jay Soto, was the reason I bought my new Volvo. I am seventy years old and he was very patient with me. Put no pressure on my but convinced me that buying a Volvo S60 was the right decision for me. He took the deal away from Marin Mercedes by being so easy and not being pretentious. Mercedes made me feel they could take me or leave me. Not, Jay! I felt important to him.
Marin Volvo has sold us three cars over the last 20 years - and I will never go to another Volvo Dealer because their service and staff are par excellence! Am looking to buy another new SUV by year end - and will purchase from the same.
They are caring, thorough, and actually listen to their customers!!!
I purchased a used Volvo C30 from Volvo of Marin a few months ago. A 2011 with 85K miles. Good car in very good overall condition. Fantastic service history. Volvo of Marin was the selling dealer from new and performed all service. With in a week I noticed the drivers side outer drive axle was torn and leaking grease. I called and we were able to workout a satisfactory solution that was agreeable for both parties. Very pleased how they handled my cars problem after the sale.
It was a pleasant experience bringing my car to AutoNation for service. My only gripe was the fact that I brought my car in at the earliest time available and it was still a seven hour wait before my car was ready for pick-up. This was for an inspection, tire rotation and alignment and wiper replacement. When I asked about the long wait, I was told the dealership had many cars come in for service that morning. I had an appointment that was made the previous week for the earliest time-slot available. How did all these other vehicles get in in front of my appointment?!? Small gripe for some, but it burned most of my day off..............
Great customer service and initiative by Volvo mechanic and service rep. Mechanic discovered small oil leak during regular service, service rep scheduled time to diagnose and repair. Their initiative saved possible major damage. Repair was done under warranty. Problem solved I didn't even know I had! Great service.
Mary McKinney made it easy, rewarding and time efficient. Mary gave me a great deal right up front with no stress. I got a fair price for my trade-in and was done quickly. She knows Volvos new and used and knows how to effortlessly accommodate your expectations as a Volvo customer. Offering you suggestions and options. Providing you with the information you need to make an informed choice. I can not recommend her enough. If you are buying a Volvo Mary is the person you want to see. Thanks again to everyone at VCWC you do a great job, I am so glad you are my dealership!
Strong personal note. I really liked Soheila Babakhani's involvement in my questions and points to address. She was aways caring, willing to help, consulted me and did a great after care job so far. Really happy with that depth of contact
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