I have taken my 2006 Range Rover to Howard Orloff dealer on several occasions and received great customer service from Ikram but the mechanics are careless and don't pay attention to detail. My truck was there for almost 2 months, only to receive it back with the engine cover in my trunk. I had to place it back on the engine myself and after taking my truck back in to address some sensors. I asked Ikram to make sure the mechanics mount my engine cover from the previous visit. I received my truck on yesterday afternoon and last night took a look under the hood, only to find the cover had not been mounted. I shouldn't have to go under the hood to verify that work has been done. Careless!
Jadea Foster was the consultant during my and my new Volvo's first visit to the service department. A small matter, really, but Jadea handled the situation in a very friendly and professional manner. Her time estimate for my wait was accurate, she checked-in twice with an update during my wait, and made the next steps at the end very clear (i.e., a part had to be ordered). She made a very good first impression of the service department at the dealership.
My wife and I were assisted immediately after entering the sales floor. Liam Berry was very polite and personable. Liam made us feel comfortable and welcome. He assisted us with the vehicles we were interested in and was able to answer all our questions immediately. Liam was familiar with all the features and options for our models and helped us understand the options and similarities/differences between the models. When we decided to pursue purchasing options, Liam had that covered as well. He presented options for all models we were interested in for purchase and lease with apples to apples comparisons. We never felt like we were being pressured to make a choice that was good for the dealership. When it came time to complete paperwork, Jennifer Holish was was ready and thorough. The paperwork was complete in no time and everything was explained in detail before signatures were taken. Compared to our previous vehicle purchases, this was a very enjoyable - yes, enjoyable - experience. We are completely satisfied with the option we selected and will definitely return for our next purchase. We had our previous Volvo serviced with Volvo of Lisle and will return there for service with our new Volvo.
Drove up to Castle Honda to look at a car we seen posted on Cars.com. After finding the car, we were able to look at it without being rushed by salespeople . The used car department is laid back yet professional with excellent customer service Ali & Josh were great to work with!
Excellent Service, make you feel like a valued cus
by Ben H from Battle Creek, MI
May 21, 2018
Just finished purchasing a Porsche Panamera GTS from this dealership last weekend. The GTS trimline of the Panamarea is very difficult to find at a reasonable price. They were able to find an excellent vehicle (fully loaded & decent miles). It was also priced reasonably for condition/mile. We even traveled 3 hrs from out of state (twice) to get the deal done. Mike, Ben and Tricia really made a great impression and made this used car purchase as painless as possible. Thanks & Great Job!!
Jamir Garcia was my service consultant. He was personable, efficient and my service was timely. The waiting area was clean and comfortable. I made the telephone appt. with Jadea. She was working with another client when I arrived. She was very pleasant wen she scheduled my service visit.
After a frustrating year with a first year new model, it was time to say goodbye to what was supposed to be a dream car. The dilemma: give Volvo another chance or try a different make? Two words: Jim Grumman. He, and his service team is THE reason for my recent (and third) XC90 purchase. I couldn't be happier with the new vehicle and the security of knowing Jim and his team will take fabulous care of the new ride... if needed.
Ashvin was great. He is very professional and answered all our questions. Gave us 3 different trim levels of CX90 to test drive and explained what would be the best of us
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