I have taken my 2006 Range Rover to Howard Orloff dealer on several occasions and received great customer service from Ikram but the mechanics are careless and don't pay attention to detail. My truck was there for almost 2 months, only to receive it back with the engine cover in my trunk. I had to place it back on the engine myself and after taking my truck back in to address some sensors. I asked Ikram to make sure the mechanics mount my engine cover from the previous visit. I received my truck on yesterday afternoon and last night took a look under the hood, only to find the cover had not been mounted. I shouldn't have to go under the hood to verify that work has been done. Careless!
We recently purchased a previously owned certified
by Shawn Stephens from Chicago, Il
July 9, 2018
We recently purchased a previously owned certified Jaguar XF from Howard Orloff Imports. Long story short, we were very satisfied. Our salesperson, Shawn Stephens, went out of his way to make us feel welcome and appreciated. He came in on his day off to work with us, as this was the only day we could make it to the dealership. Shawn took the necessary time to make sure we understood all aspects of the car. When we are in the market for our next vehicle, we will go to Shawn first. The deal we eventually agreed to was fair to both parties. All around, a very good experience. Ron and Cathy Kostyo
Jadea Foster was the consultant during my and my new Volvo's first visit to the service department. A small matter, really, but Jadea handled the situation in a very friendly and professional manner. Her time estimate for my wait was accurate, she checked-in twice with an update during my wait, and made the next steps at the end very clear (i.e., a part had to be ordered). She made a very good first impression of the service department at the dealership.
Jamir Garcia was my service consultant. He was personable, efficient and my service was timely. The waiting area was clean and comfortable. I made the telephone appt. with Jadea. She was working with another client when I arrived. She was very pleasant wen she scheduled my service visit.
Mike is extremely knowledgeable about Mercedes models. He is very prompt with questions and responses and follows up. A pleasure to deal with. The two vehicles I was pricing out were competitive nationally.
I like sitting down at the desk and working with Charlotte and Matt in the service desk. It's more personable that way and they are able to look up my history on their computer and tell me if I have any special deals coming to me. They are both pleasant to work with and they are the reasons why I keep coming back to Joe Rizza Acura to have my service instead of the dealer where I bought my car from. I hate going thru the express. I hate having to stand outside of my car and explaining what I need to have done to my car and signing papers. It's not personable and I found myself juggling my purse and other items I had with me to sign the papers they handed me to sign in order to have my car service.
My wife and I were assisted immediately after entering the sales floor. Liam Berry was very polite and personable. Liam made us feel comfortable and welcome. He assisted us with the vehicles we were interested in and was able to answer all our questions immediately. Liam was familiar with all the features and options for our models and helped us understand the options and similarities/differences between the models. When we decided to pursue purchasing options, Liam had that covered as well. He presented options for all models we were interested in for purchase and lease with apples to apples comparisons. We never felt like we were being pressured to make a choice that was good for the dealership. When it came time to complete paperwork, Jennifer Holish was was ready and thorough. The paperwork was complete in no time and everything was explained in detail before signatures were taken. Compared to our previous vehicle purchases, this was a very enjoyable - yes, enjoyable - experience. We are completely satisfied with the option we selected and will definitely return for our next purchase. We had our previous Volvo serviced with Volvo of Lisle and will return there for service with our new Volvo.
I found my buying experience to be refreshing and exceptional. Largely related to the salesperson - Lolita. She was professional but also very personable. She took over an hour helping me set up my preferences with the technology of the car then made sure I knew how to operate it all. She even called the following day to be sure i was satisfied or had questions. Never done before in my prior auto purchases. Truly a great buying experience.
My wife went in to test drive a new car for herself, within a short time of working with Lolita we both purchased cars. There was absolutely no pressure by the salesperson (Lolita) who was exceptionally professional yet very personable. She spent hours first tutoring me with my car's technology, even setting up me settings, then did the same for my wife! While she could have been on the floor going after another potential "sale", she stayed to be sure we knew about all Volvo has to offer. She even called the following day to see how we are doing. I have purchased many cars in my time but never came across such a wonderful salesperson in Lolita. A truly exceptional and enjoyable experience.
The salesperson, Lorena, was very knowledgeable and took the time to explain the vehicle so we made the right choice for our family. The buying experience went at our pace,had no pressure, and was very pleasant. We had a used Volvo before and used this dealership for service. All I can say is EXCELLENT! We shopped other brands and models and came to Volvo last and are glad we did.
I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find someone to repair it. My only feedback on the repair was that it was slightly more than Joe originally quoted ($200 vs. $175). Also, which was nice, he suggested I come back in the spring to re-do the wheel and an extra wheel if needed. However, I didn't see any record of that accommodation on my sales receipt. Obviously my concern is when I call in the spring, will this repair still be honored. Overall, I was satisfied with the service and the ability to have a loner (GLC which my wife is interested in). Jim P.
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