I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.
Fantastic experience working with Michael Frohlich. Very friendly and knowledgeable person with excellent followup after the sale. I owned a Saab few yrs back and my experience was really bad so I was not fond of swedish products but this car and service facility was surprisingly good experince.
Working with Jacob, especially, and Shannon. This was a long process, nearly a year, where we test drove a lot of cars from different makers. We kept coming back to Volvo. Jacob worked with us several times, answering a lot of questions, as we came to realize that the XC60 was the better choice for us, not the 40 -- and the XC40 is a stunning and brilliant car. There was no pressure, no sense of used car sales guys with slicked back hair. This was collaborative, a conversation.
I recently had my Volvo V90 receive its 20K service. Courteous service writer Jim had all work done in a timely manner plus had the car washed and a minor paint scrape buffed out. From the initial purchase assisted by Michael Frohlich and Manager Shannon, all encounters with this dealership have been exemplary. It does help that they are selling excellent vehicles.
Undoubtedly the easiest, fastest, and most pleasurable repair experience I've encountered! Free loaner car! Great coffee! Fantastic communication! In and out quickly and my car was washed and vacuumed!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.