Like for many people, visiting a car dealership to shop for a vehicle can be intimidating. But the folks at Bill Gray are thankfully different. From my first visit to my fifth, my experience was outstanding. From the front desk, to the sale associate, to the finance person , everyone was affable and pleasant. In addition, they do not exerted any sales pressure on us. The price negotiation was downright simple. My thanks to Erin and Joe. My family and I would highly recommend this place.
Experience was very pleasant from the time I first walked in to Stillman, to discussing choices with Dave, to placing an order for a 2019, to delivery a few months later. Dave is friendly, accommodating and knowledgeable. I highly recommend him.
Customer service was exceptional. Made the extra effort to make the paperwork as hassle free as possible. Took the time to explain all the different functions the Volvo offers. Continued to follow up with me to make sure I was happy with the car and if I had additional questions/concerns.
My wife and I were assisted immediately after entering the sales floor. Liam Berry was very polite and personable. Liam made us feel comfortable and welcome. He assisted us with the vehicles we were interested in and was able to answer all our questions immediately. Liam was familiar with all the features and options for our models and helped us understand the options and similarities/differences between the models. When we decided to pursue purchasing options, Liam had that covered as well. He presented options for all models we were interested in for purchase and lease with apples to apples comparisons. We never felt like we were being pressured to make a choice that was good for the dealership. When it came time to complete paperwork, Jennifer Holish was was ready and thorough. The paperwork was complete in no time and everything was explained in detail before signatures were taken. Compared to our previous vehicle purchases, this was a very enjoyable - yes, enjoyable - experience. We are completely satisfied with the option we selected and will definitely return for our next purchase. We had our previous Volvo serviced with Volvo of Lisle and will return there for service with our new Volvo.
Aslan is hands down the best salesman we have ever dealt with! He???s extremely informative, knows his vehicles and how they compare to competitors. He???s not a pushy salesman at all, and has a great personality that makes car shopping so much fun!!!!
I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.
I purchased a used vehicle with an as-is condition status. The service engine light came on three days after purchase. I contacted the dealership and they made a good will one-time exception and fixed the problem. First class!
Jeff and his team are the besr to work with! Always customer needs and lifestyle in the forefront. They always make sure the vehicle is Perfect. I wouldn???t even consider buying one of my most important and expensive possessions from anybody else. I trust him implicitly.
The sales reps were very communicative with me about the car I was looking at. They gave me good comparables in the area and sent multiple emails to make sure all my questions were getting answered.
We just couldn't get to an agreeable price that would have been worth my time to come in and check the vehicle out.
I traveled 12 hours to Santa Rosa from Carpinteria to purchase my 2017 Subaru Outback 3.6 Touring car from Freeman Lexus. My Subaru was a trade in and I couldn't be happier with the assistance I received from Greg Adair, internet sales manager. Greg made sure that my car purchase went smoothly and that my Subaru Outback was washed and ready to go upon my arrival at Freeman Lexus. When I discovered that my Subaru was missing it's cargo cover Greg sent me a brand new cargo cover. I highly recommend buying a car from Greg Adair and Freeman Lexus.
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