The service advisor Matthew was very polite, patient, helpful, knowledgeable and answered lots of my questions very well.
During the 30000 mile maintenance, he and his crew found and root caused a rear brake issue and fixed it. It was because some parts were not lubricated well enough, the rear brake pads were worn unevenly, and the inner pad was gone while the outer one still had half thickness left, he helped contacted volvo to take care of the charges to replace the rear brakes pads and routers and lubricated the part well to prevent this from happening.
The renovated dealership building is very beautiful, the seats were comfortable and wifi was fast, I like the area with 2 cubes where people can carry on their work while waiting.
by Ndotym from Los Angeles, CA
October 28, 2018
I love this suv, White with Brown interior, I love the Harmon Karmon audio, I choose the 20" wheels. Volvo make's the most comfortable seats in the industry fully adjustable & the best head lamps, I also have the heated seats and wheel for the cold winters to come. This is a road trip suv made to travel and plenty of room the gear and seating for five.
Since the first conversation, Keith was very helpful! Answering, all my questions, etc. When we got to the Dealership, he was Gentleman from the first handshake! He spent as much time as we needed to feel comfortable about our purchase! Keith, even helped us with directions to motels and restaurants as well!! I have called Keith during the sale and ALWAYS responsive with in an hour!!! I will definitely, recommend e-one car to my family and friends! Thanks, for the EXCELLENT service! Thanks, Keith From your Arkansas friends!!! Steve and Jacque Zimmerman
Shopping for Volvo XC60 T6 R...At Fields Volvo, the experience was exceptional. Brand knowledge. Product performance details well versed. Questions answered to the fullest, not to mention a series of excellent test drives. In summation - an all- around great Volvo team to work with, starting with our representative - Jorgan Johnsson. A true Swede. And a great guy who helped us find just the exact Volvo we were looking for.
From the moment we pulled into the lot we were very well taken care of . Mrs Hayhurst took care of all our needs and found us a car within the hour. She has since checked in with us weekly ! She is excellent! Everyone in the dealership were extremely helpful.
So smooth and drives amazing.
by Klane3232 from White plains , NY
October 27, 2018
This car is stylish , classy, smooth and affordable. Couldn’t ask for a better car for my wife. We found it on cars.com and wouldn’t have known about it otherwise.
Like for many people, visiting a car dealership to shop for a vehicle can be intimidating. But the folks at Bill Gray are thankfully different. From my first visit to my fifth, my experience was outstanding. From the front desk, to the sale associate, to the finance person , everyone was affable and pleasant. In addition, they do not exerted any sales pressure on us. The price negotiation was downright simple. My thanks to Erin and Joe. My family and I would highly recommend this place.
The safest and most stylish car I’ve ever owned!
by Stephanie from MD
November 10, 2018
This is an awesome vehicle. A lot of great features. This car exceeded my expectations! I am so happy with my purchase!!! I love it!
Had the pleasure of dealing with Brandon Trusso at the Volvo branch of this dealership. He was very professional and provided good customer service. Definitely would recommend him.
Love the XC60!
by XC60 Fan from Harker Heights
August 26, 2018
This is my second XC60, kept the last one for 8 years. Very dependable care love it. Purchased the 2018 model this time. The ride is smooth and has very good pick up, just enough for me. Lots of bells and whistles still learning, sound system is awesome. Love the no hands to open the hatch.
I've bought cars from several brands and dealerships, and this was certainly the best all-around experience. James and the rest of the team members were kind, helpful, efficient, and not overly salesy, which I very much appreciated. They model excellent customer service and made the process a really pleasant one. I'd be happy to do a deal there again, and I'd gladly recommend them to anyone.
Very, very good SUV
by needska from Boston, MA
December 10, 2018
I had opportunity to drive two competitors, Audi Q5 Premium Plus and MB GLC300 Premium-I package. Volvo XC60 2019 Inscription is simply better, more luxury car. Everything good in highest trim. With optional tech advance package this car become a semi-autonomous. Considering end of year discount of $6k from $55K MSRP, the value is obvious versus competitors, even including in consideration Acura RDX 2019 Adv., which can't be compared in terms of luxury to Volvo.
Absolutely everything amazing! Felt very comfortable with sales associate...great sales associate, did not feel pressured, great sales associate, everyone in the dealership was friendly, great sales associate, sale and paperwork was straight forward, and oh, did I mention how great the sales associate was?! Customer service to the nth degree!
very smooth and comfortable
by Coach from Bluffton, SC
September 18, 2018
This is the second best car I have ever owned, the first was my 2016 VolvoXC60 Platinum. A great car, wonderful improvements i.e leg room.
The Sales Manager, Rich, was knowledgeable, professional and courteous.
Their whole approach was positive, and made for a good buying experience.
I would recommend trying Danvers Volvo, if you are in the market for a Volvo.
So I’ve always been driving Volvos cars...
by SFisher149 from Bolingbrook,IL
October 24, 2018
Cars perfect. I haven’t touched my keys once. Ease of use and understanding is very simple. Highly recommend. This has made me a better driver!
My husband drove volvos for years and sold his last one a few months ago. we purchased a different car and right from the start had problems - it was NOT a volvo and the dealership was NOT helpful and ultimately I suggested we trade for a volvo v60. he said he did not want the hassle. I said I would do it. so I drove to volvo on a saturday afternoon, had the pleasure of working with Ralph D'Angelo and Matt Anderson, and at the end of the day drove the car, the pre-owned nifty volvo v60 home! it could not have been easier, it could not have been more pleasant - everyone at this dealership was fantastic, professional, dedicated to getting us in the right car and making the trade happen that day. no angst, no dickering... good questions and conversation and a fabulous car at the end of the day. I cannot recommend Ralph and his team highly enough. thank you.
Different from other cars owned.
by AB from Washington, DC
November 21, 2018
This car is what was expected, it drives well, hears less noise when driving compared to other car driven. It is very comfortable and good.
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