Sales team is awesome.. service & repairs is awful
by NIKHIL DIXIT from WOODINVILLE
November 9, 2018
Oh the service shop really needs to improve. I bought a new xc90 2018 from sandberg volvo; it was a loaner and interiors were smelling bad. Sales guys promised that car will be detailed and there would not be any trace of foul smell. I took the delivery on 10/10/2018 and that foul smell was replaced by another smell that kept giving me migrane. I went back to sandberg and they worked on that odor to replace it with another bad odor that didnt give me migrane but my wife wouldnt sit in the car or take it out with her friends feeling ashamed of that odor. It has been almost a month now and sandberg has still not resolved it. I love the car but find volvo service totally unacceptable. would not recommend others. Such a fine car but poor volvo service is doing a favor to its competition.
The sales members treated me politely and we're NOT pushy at all. Pricing was transparent and they worked hard to make then pricing attractive. The service members are very kind and helped me out get the right options and accessories. They also we're very accommodating to my work schedule.
I did not purchase my car from here but took my car for service to autonation Volvo and I cannot be pleased enough. My service guy was Called mike. He was a gentleman and listened to my concerns with full attention and provided excellent customer service. From getting a rent a car to getting back in my car the process was very smooth and taken care of.
I would like to give 10 stars if I could.
Bought a brand new 2017 S60 for a great price. Trade-in value of my Lexus was fair. Chris and others were great! First time Volvo owner and first time Autonation customer. Very happy with the experience.
Nick work with us to find the best car for my wife, no pressure, let us test drive all the possible options, explained the process and provided us with the best deal, we visited 2 other volvo dealers and there is no comparison, I definitely recommend AutoNation Volvo of Bellevue
We went to Volvo Bellevue and Paul helped us find the vehicle that matches all our requirements. Everything went very smoothly and we got the perfect car the next day. No hassle, courteous and professional services.
I received excellent service today from Winston Felix, who was recommended to me by a friend who also got excellent service. I got a good deal on a newer model with low mileage. Satisfied customer. I recommend Winston and Sandberg. We worked together since July with multiple visits to find what I needed. NO pressure, felt comfortable. Patience has paid off.
The woman that checked me in took the time to show me how to work a few things on the car. She was also very thorough, efficient and personable. Work was done in the time they said. Lots of good snacks to munch on. Workspace was available to spread out and work on the project I brought. There were things to help pass the time - TV, reading material. I felt confident the work was done professionally and well.
Biniamin was an A Class in helping me buy a used car, even though I didn't buy it from him. Friendly, nice and very helpful! I ended getting a newer car from a different dealer, but I would have hesitated to buy from him just based on his helpfulness. Highly recommend him!
This is my third purchasing experience with Sandberg and it keeps getting better every time. The sales staff is respectful, knowledgeable, and personable. Isaac is without question, the best automobile salesperson with whom it has been my pleasure to work. The extended team of Victor, Tim, and Benjamin were also extremely helpful. Both transactions of purchasing and selling my new and old vehicles, respectively, could not have been made more easy. Truly hassle free shopping.
The newly remodeled showroom was also most impressive.
Natalie and Patrick go the extra mile to coordinate service, to explain any issues requiring attention, and keeping customers informed regarding progress to completion. Service has found potentially dangerous issues and resolved them. They are the reason I purchased my last vehicle at Sandberg NW Volvo Cars!! Thanks so much.
We purchased our new XC90 T6 Volvo SUV three weeks ago. We really appreciate the honesty, big patience, going extra mile for customers, from our representative, Mr. Ahsan Tanoli, the Sandberg Volvo. Thank you Ahsan Tanoli. Your professionalism was impressive.
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