All along the way, we knew what was wrong, what was being fixed and how much it would cost. Martin is professional and friendly, understanding the concerns of the customer and fulfilling a great experience.
Every time I bring my S60 R into Culver City Volvo for service, they go way beyond my expectations for quality work, customer care, and professionalism. I wouldn't take my car anywhere else. I have 100% confidence in their judgement and recommendations. I usually work with Martin, who certainly knows everything about Volvos, and most importantly, how to deal directly with Volvo USA - with his help, my car runs like new. I couldn't be happier with his service and the great job done by all the CC Volvo technicians. Thanks again for everything!
I was greeted by Martin in service, Martin always provides outstanding customer service, took care of me away, answered all service related questions, sent a courtesy email while i was waiting to let know if i needed anything to respond to the email or call, all work was completed to my satisfaction, always a Culver City Customer, my third Vehicle i've purchased.
I found Culver City Volvo to be more honest and upfront with me than my previous dealer. They were clear and worked with me to ensure that all items needing service were included and completed in a timely manner. Additionally, when I had a coupon for a loaner but they were out, they promptly made sure that I had a rental that was taken care of by the dealership. Additionally, I received a detailed email regarding the service that was needed along with explanations.
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