Experience was very pleasant from the time I first walked in to Stillman, to discussing choices with Dave, to placing an order for a 2019, to delivery a few months later. Dave is friendly, accommodating and knowledgeable. I highly recommend him.
We just purchased our 5th Volvo vehicle from the dealership with Dave Parry. We are loyal customers and truly value the service and professionalism provided by everyone that we interact with at the dealership. Our 2004 S40 and 2010 XC60 have been serviced by Stillman and are still being driven by our grown children. I just purchased a new 2018 XC60 from Dave and highly praise his thoroughness, responsiveness and patience through the purchasing process. As always, thank you for your focus on satisfying your customers - the buying process was extremely seamless.
I had called and scheduled a Saturday appt with Paul a few days ago. I came in this morning to get my wifes 2017 s60 it's first service and inspection. I was recognized and greeted by Scott as I walked in the service department. I was the first customer and he was expecting me. After a brief chat, I went to the waiting room area to look at the new cars in the showroom. Shortly, Scott and Ted from sales arrived and also recognized/greeted me. As I left the dealer upon my car being completed, Brad said hello and wished me and my family a Happy Thanksgiving. I love how Stillman Volvo makes an effort to build relationships with their customers and to make them feel like part of the Stillman Volvo family. It's more than just a business/customer transaction like most dealers but rather a lifetime of care and safety from the cars down to the staff. I look forward to many years of getting my new Volvo serviced here. Stillman Volvo for life!
Busy dealership, great professional staff and inviting
by Abaker302 from DealerRater.com
November 16, 2018
My wife and I were searching for a midsized SUV. The XC90 was one of our preferred choices mainly because of its safety ratings. It also comes fully equipped with all the bells and whistles which certainly influenced our decision. So far it has exceeded our expectations. David was great! Very helpful and made our buying experience a pleasure. Would definitely recommend this dealership and David to anyone who is considering purchasing a Volvo. The dealership was very busy during our visit which did have us waiting for a little while. Overall very positive experience.
My wife & I have been shopping for the right Used Volvo S60 for a few months. In Maine where we live there were very few S60 in the used S60 to choose from and most were out of our budget. We extended our search to the mid-atlantic and south-east US in hopes of finding one that had not seen "Maine Winters". We had a profoundly poor shopping experience in the South East and decided to only consider a certified pre-owned. When I contacted David he was very helpful in reviewing the car with me, sending very detailed photos, and service inspection information. Due to the popularity of this car I had concerns that after driving 9 hours to see it it would be sold. Ted kindly held the car for me the day I drove down to ensure my trip would not be wasted. As David was off that wednesday Scott handled the sale. Scott really went out of his way to help me turn in my rental and give me a ride back to the dealership. I even got a short tour if the beautiful area there in West Chester. All three of these gents were excellent to work with. The car was just what my wife has been looking for. Thank you Stillman's for your most professional dealership & employing such wonderful people! I would gladly make that 9 hour drive again when it is time for our next Volvo.
I purchased a used vehicle from Wynn VW this past weekend. The entire process was seamless. Mac met me for a test drive and was so friendly, helpful, and knowledgeable. I would say I spent a total of 1.5 hours at the dealership between the test drive, going over the paperwork, and signing the paperwork. Rob, the finance guy was great too! Super friendly. I had my 4 month old daughter with me so he understood my need to be in and out as fast as possible. I have purchased cars from other dealers in the past and spent HOURS if not a whole day trying to close the deal. This was not the case. Highly recommend Mac and the rest of the staff at Wynn!
Kel helped me purchase a 2011 Jetta SE on Saturday - the entire experience was wonderful. The car was a great value and the sales process was low key and very helpful. I took the car home later on a Saturday. Unfortunately, the check engine light came on as soon as I got it home and the car started to drive terribly. I was disappointed and upset to say the least. I sent Kel a couple of distress emails and expected that I might have a major hassle on my hands. I was wrong. Kel called me at 9:11 am on Monday morning and was very concerned - he had me bring the car right in. I did and Mark Svenkeson took a look at it and had it repaired in less than 30 minutes. No charge! Wow!! This is a company that stands behind their products. This is what a dealership should be.
Mike was great. Coming to end of my lease and wanted to stay with the Honda family. He communicated on my terms and was helpful and professional. It was a simple easy process and that???s how i like it!
Don exercised patience and helped us pick the right vehicle. He knows a lot about Volvos and good music. Jonathan made sure we understood the lease terms and options. We highly recommend this great team.
After being the owner of a 2001 Honda Accord Ex, I was a ???little??? rusty on the process of buying a new car!! The folks at Union Park made my experience very easy and non-stressful. The staff was courteous, friendly, thoroughly explained all the details of my lease and went over all of the bells and whistles of my new vehicle. Thank you Union Park.....I simply love me new 2018 Honda CRV!!!??
I've bought cars from several brands and dealerships, and this was certainly the best all-around experience. James and the rest of the team members were kind, helpful, efficient, and not overly salesy, which I very much appreciated. They model excellent customer service and made the process a really pleasant one. I'd be happy to do a deal there again, and I'd gladly recommend them to anyone.
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