Excellent experience purchasing pre-owned SUV
May 30, 2017
I purchased a 2011 pre-owned SUV and had an excellent experience with BDC Jason Glover, Sales rep Yan Gorokhovskiy and Business Finance Manager Shane Tate.
I had gone to so many other dealerships that didn’t understand what I was trying to do, and Shane and Yan made the process very simple. I almost didn’t go through with the deal because of my own misunderstanding over paperwork, and Yan reached out to me and had me come in person to talk about what I was confused about. Shane went over information that other dealerships did not, and explaining the extended warranty in detail as well as different types of protection, and also helped clear up confusion that I had regarding paperwork. Other dealers may do the same thing, but Shane was more detailed that most Finance Managers.
Jason, the Business Development Manager [BDC], was very helpful by phone and even before the dealership opened on Saturday [5/27/2017] called me before the dealership opened to talk about any questions that I may have had. He even offered the dealership to pick up customers when the car had the inspection sticker.
Yan is very friendly, funny, energetic, and outgoing. I enjoyed his humor and he explained as much information about the car that he could and spent an additional 20 minutes helping me figure out the back row of the car, which I appreciated. He offered a choice of driving 15-minutes, whatever comfort level that I had as the driver, which was wonderful.
I highly recommend this dealer.