I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The service advisor Matthew was very polite, patient, helpful, knowledgeable and answered lots of my questions very well.
During the 30000 mile maintenance, he and his crew found and root caused a rear brake issue and fixed it. It was because some parts were not lubricated well enough, the rear brake pads were worn unevenly, and the inner pad was gone while the outer one still had half thickness left, he helped contacted volvo to take care of the charges to replace the rear brakes pads and routers and lubricated the part well to prevent this from happening.
The renovated dealership building is very beautiful, the seats were comfortable and wifi was fast, I like the area with 2 cubes where people can carry on their work while waiting.
i hate the process of buying cars BUT i actually enjoyed the process it was painless, Neillo was great! i would buy from them again! only complaint i didnt like that there was a extra added expense for the lowjack (which i should have had negotiated off the price) BUT didnt know about it until we were signing papers
My service man, was and has always been awesome and attentive everytime I come to service my car or address something that may be wrong. He is great and a very valuable person to have for your company. It's so nice to know that I can trust his input and advise. I drive almost 2 hours just to get my car services because the customer service is worth going to. Thank you!
Wonderful experience at this Volvo dealership. Our sales rep was Justin, but all of the staff were amazing. The financing was a breeze and there was very little negotiating involved because they were upfront and honest about it all from the get go. Easy process, a huge step up from the usual car buying experience. Oh and I Love my new car!!!
AutoMotion in Roseville CA were great to work with
by Debraksmile from Fair Oaks, Ca
September 15, 2017
I really appreciate the great customer services I received at Auto Motion in Roseville Ca. They worked with me on the finances, and gave me an great deal! I would recommend them to anyone looking for a used vehicle.
Was shopping for a good used car for our son and his family. Met the staff at Autostar and right from the start we were treated fairly and with respect. Even after the sale - when a problem arose with the car - they went out of their way to repair it at no cost to us. It is rare today to find such ethical and pleasant service.
I emailed this dealership for info on a suv and they were so quick to reply. Great customer service!! I was very surprised. I am waiting to find the right car!
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