I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.
Finding a new car is so stressful especially when having to do it in a hurry. Mo really helped us through the process. When I wanted to tear my hair out he along with my fiance really calmed me down. I will definitely come back and recommend.
by mbolgb from long beach, ca
January 10, 2019
The XC90 is a beautiful and functional SUV. There is plenty of storage space, seating is comfortable, and the large screen is very functional. The cameras are extremely helpful. I am so glad I purchased this car.
Working with James Smith over the phone was excellent customer service. He arranged the transportation of my car from TX to UT, overnight paper of agreement of sale to me. Being the first time buying a car out of states, I will recommended Dallas Lease Returns to my friends over here in Utah. overall this was excellent service even I feel myself I was in the dealer. Thank you James.
by Loulou Miller from Leesburg, Va
November 20, 2018
It’s the most beautiful car out there. Comfort, luxe and quality!! We owned the first one when it came out and now this newest! I have converted a lot of people to this beauty.
I absolutely loved the car buying experience. Everything was easy and not stressful! I was able to get the car of my dreams that I have had my eye on for 5 years. Mo was a great salesman and an expert in the business. I will recommend Dallas Lease Returns and Mo to everyone I know!!
Since the first conversation, Keith was very helpful! Answering, all my questions, etc. When we got to the Dealership, he was Gentleman from the first handshake! He spent as much time as we needed to feel comfortable about our purchase! Keith, even helped us with directions to motels and restaurants as well!! I have called Keith during the sale and ALWAYS responsive with in an hour!!! I will definitely, recommend e-one car to my family and friends! Thanks, for the EXCELLENT service! Thanks, Keith From your Arkansas friends!!! Steve and Jacque Zimmerman
Excellent service and help provided. This was a positive experience
Many issues!! Electrical & transmission
by Karen R. from Salem
November 2, 2018
Beautiful. comfortable, great options. I thought I would be a Volvo client for life, But... It was a Service Nightmare!!
Favorite worst car I have ever owned. I really wanted it to be a better experience.
Lyn has been assisting us for many years. We are very satisfied with his service and help. He understand and remember our car and issues very clearly.
Really loved my Volvo but just too many issues
by Magnum LS from PA
October 28, 2018
I bought a 2016 XC 90 T6 Momentum new from the dealer in Jan 2016. I loved it so much in the beginning. It was smooth and quiet and I knew it was one of the safest cars out there. I have 3 kids and we used it as our primary car for family vacations, visiting family out of state and local everything. I am a true soccer mom. But gradually over the al most 3 years we had it it was one thing after another. Some small some major. Tons of recalls and updates. I love over an hour away from the dealer and they were great about getting me a loaner car. But I basically took a full day and sometimes two out of my week to drive it there, wait on it or go do some shopping for a day while it was fixed or updated. Several times I had to leave it for more than one day. Air conditioner never worked good. Was super loud. Defrost only worked on max and was too noisy. Engine would skip out and had the spark plugs serviced or replaced multiple times. The most annoying was this rattle in the front passenger door that sounded like something was loose in there. When you at in that seat it made yo nuts on a longer trip. I asked to have that fixed and after checking it out for a few hours they said after 12k miles that wasn't covered and its would be my own bill. This was my husbands last straw. But I still tried to hang on.IT also had a leaky coolant hose once while my husband was over an hour away at a soccer game with kids and it broke down on the side of the road and had to be towed. I had to go get him and we wasted an entire day. the Biggest issue was the engine light came on multiple times. Each time I would take it in and a few times they said it needed spark plugs and also that they were awaiting a service update from Volvo and actually didn't know how to fix it! while the light was on the engine continued to perform less and less powerful and finally the warranty went off at 50k miles and I was at daughters senior photo shoot an hour away and it smelled awful of smoke and burning. I had to take it back to dealer and they found a hose was leaking coolant again. But engine light was still on and I didn't feel safe driving it. I wrote to Volvo Corp. and complained that now I that the light was on all the time how do I know when a new problem arises that it isn't a new issue? and it isn't covered under warranty anymore so it had to be fixed. They replaced fuel injectors spark plugs AGAIN and said they did a lot of work on it and it was covered. Which I was happy for. I had a new loaner for almost 2 weeks. My husband and I were just over it and finally traded it in on an Audi Q7 this weekend. They need to get this car improved. Maybe the 2017 or 2018 models are better.
2018 XC 90, 6 hours before I hit the rode for Thanksgiving the Suspension Failure indicator light came on! Not happy. Can I trust car!!!
It pays to research on Cars.com....
by Volvo Lovers from VA from Virginia
October 23, 2018
We were searching for well over several months for a used, specific Volvo XC90 trim package under a certified program. Our research on Cars.com paid off as we spotted a great deal in a neighboring state (worth the 90 mile drive) and the sales team from sale rep to management were superb. It was perhaps the smoothest and most pleasant dealership experience we've ever had. Car is in pristine condition, it's well covered by the certified warranty for several more years and we just took it on a family road trip and realized, THIS was worth the wait and research on Cars.com, which is our go to site for cars for the whole family.....
Had a great experience dealing with Mark Ferguson! He was patient and stayed late to make sure I found what I wanted. Everyone from the manager to the finance dept was outstanding. I would recommend Crest to anyone!
Beware many kinks
by Bats from Bushkill, PA
October 19, 2018
Outstanding vehicle on design and safety but way to many bulletins and recalls...The lack of Volvo to keep their customers informed to repair minor issues concerns me.
I went to Crest after a very bad experience at another car lot. Douglas Aaron was who I was told to ask for and he was God sent. Very funny, patient, knowledgeable and really good at what he does. He made me feel comfortable, answered all of my questions, showed me 6 vehicles and double checked all of the discounts and everything. I feel in love with a 2016 Volvo S60 T5 Inscription....low mileage and such an amazing deal!!! He could tell it was the one. Sam even worked with finance to get me in the car that day. And it was a different feeling...not pressure, just a genuine want to get me in the car I fell in love with. Well, as if it wasn???t amazing enough, I left it there and returned in 2 days. The insurance quotes were so expensive, I left and returned on Monday. They gave me insurance contacts and that was even nice. Numbers still not we???re i needed them to be and in walks Chad. He introduced himself and made me feel like family. He and the staff got me in the car that day!!!!! Even though it was later in the afternoon, Jorge and Micheal took their time explaining everything to me in detail about the finance and warranty part. Douglas showed me how to work all of the bells and whistles on the vehicle. He actually called me today to see how I was enjoying my new car!!!! Over the top professional service at its finest. I???ve been telling everyone about my awesome experience! Everything happens for a reason sometimes, the world gets away from genuine hospitality. I am so grateful for everyone there. Definitely apart of the family and will be back!!!!
If cars had first class seating
by Fire Jake from Vermont
August 20, 2018
Thoughtful design and engineering make you want to come up with a reason to run to the grocery store when you own this car. From the comfortable seat, the modern ?cockpit? dash layout, to the get up and go under the hood... this car has it all. No Stone was left unturned on this redesign of the XC90. As a long time Volvo owner, the design team hit this one out of the park!
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
I fell in love with Volvo.
by ssamera2 from Florida
June 24, 2018
Initially drawn by the vehicles looks - the comfort and performance of this SUV have grabbed my loyalty. I purchased an R Design and her many compliments of this ?dream car.? The acceleration of the twin charged engine are very impressive.
Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all questions and let us test drive as many cars as we wanted with no hesitations. I really believed he wanted is to leave very satisfied. This is the reason I am and will continue to be a repeat customer.
Gene Reeves has been handling my aut service since 1999 when I bought my first car there, a 1999 Isuzu Trooper. Then a 2004 Escalade, a 2014 SRX, a 2016 CT6, a 2017 XT5, and now a 2017 CT6. I've NEVER had anything to even think about being upset over. Top shelf service department, top shelf sales experiences.
Michael Johnson was a pleasure to deal with. He sold me my dream corvette and made the purchase easy and hassle free. The owner is a great guy as well. He was up there on Saturday pressure washing the building by himself. Was impressive seeing the owner out sweating while his employees were in the air conditioning. Tells me a lot about his work ethics and what he expects from his employees. He even took the time to tell me about my Vette in detail. Seemed like a great guy. They were all great.
Me and my friend wanted to buy Cadillac Escalade. Kenneth, the sales consultant was patient and gave us clear, full introduction. Good experience on this dealer
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