Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
We got the 2019 XC90 with very few miles on the odometer and it was very prepared for delivery. However, there is strong odor from the car and we discussed this with the sales department. They took the car back in after they secured a good XC90 loaner for us. After the treatment, the issue is largely resolved and we give them good points for stepping up big time when things are not right. The sales person Michael is very good since this is a custom order and he has been polite throughout the whole lengthy process. The GM Brett is also fantastic in extending us a great pricing on this one. The sales manager Jim is also great in taking care of us the right way. We also had previous experience with the dealership service department since we owned a 2016 XC90 and they are more than a wonder to work with. Always on time and very professional. We would definitely remain a life Volvo owner given this great experience we have had from this dealership. They are renovating but the people working there make it up big time now.
Juan, my service advisor, ALWAYS goes above and beyond to make my service work efficient, convenient and makes sure all the small details (like water spots, if my car was washed) are taken care of. He even had them power wash the bugs off the radiator and came out and personally wiped down the water spots left off the car after it was washed. I think it was even after his shift had ended. I appreciate the customer service I get at Ontario Volvo!
The staff was very professional and polite at Ontario Volvo! There shuttle service was great in helping me pass the time - at Ontario Mills Mall. Glad I could get this needed service done with my two toddlers.
A dealership and Staff who appreciates my business
by Ken Wheeler from Upland, CA
July 25, 2018
This is a very professional team from Tina at the front reception who balances the phones and people in front of her to Ivan in service. Ivan is very good at his job but one thing that makes him exceptional is that he remembers my name and addresses me with my name. That just does not happen everywhere. Syd in sales was also great when I purchased the last Volvo. He made the process easy and without worry. Your team is exceptional, keep up the great job and I will keep coming to Ontario Volvo and will continue to drive and own a Volvo. Thank you all.
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