Once again the entire team at Faulkner Volvo excelled at every level from start to finish. From my arrival checking in the vehicle and receiving a loaner car free of charge to picking my car up which was washed and vacuumed as usual and receiving a discount on my brakes and also a free state inspection. Quality work performed at a fair and competitive price. FIVE STARS
I did not purchase my car from them, but they have done work on it in the past few years. They still offered me a loaner car and a 10% discount on the repairs. Truely the meaning of customer service! And this is the reason why I drive past 2 other dealers to get to Faulkner. I live a mile away from Cherry Hill Volvo and refuse to go back there after my previous experiences. Everyone at this dealership has been excellent to work with since back in the Burdomy days.
I've bought cars from several brands and dealerships, and this was certainly the best all-around experience. James and the rest of the team members were kind, helpful, efficient, and not overly salesy, which I very much appreciated. They model excellent customer service and made the process a really pleasant one. I'd be happy to do a deal there again, and I'd gladly recommend them to anyone.
Scott made the car shopping experience seamless and stress-free. He was knowledgeable, had a disarming personality and was extremely helpful and thoughtful. I was happy with the lease arrangements, which were quick and easy to arrange. The service department is amazing, and the manager and staff were all friendly and excellent!
I purchased a used vehicle from Wynn VW this past weekend. The entire process was seamless. Mac met me for a test drive and was so friendly, helpful, and knowledgeable. I would say I spent a total of 1.5 hours at the dealership between the test drive, going over the paperwork, and signing the paperwork. Rob, the finance guy was great too! Super friendly. I had my 4 month old daughter with me so he understood my need to be in and out as fast as possible. I have purchased cars from other dealers in the past and spent HOURS if not a whole day trying to close the deal. This was not the case. Highly recommend Mac and the rest of the staff at Wynn!
Kel helped me purchase a 2011 Jetta SE on Saturday - the entire experience was wonderful. The car was a great value and the sales process was low key and very helpful. I took the car home later on a Saturday. Unfortunately, the check engine light came on as soon as I got it home and the car started to drive terribly. I was disappointed and upset to say the least. I sent Kel a couple of distress emails and expected that I might have a major hassle on my hands. I was wrong. Kel called me at 9:11 am on Monday morning and was very concerned - he had me bring the car right in. I did and Mark Svenkeson took a look at it and had it repaired in less than 30 minutes. No charge! Wow!! This is a company that stands behind their products. This is what a dealership should be.
Jon Sanchez exceeded my expectations. I rarely buy cars and when I do it's always a stressful experience. He made me feel comfortable and really expressed his knowledge of the Lexus vehicle line up. The only reason I would return and or refer my friends here is because of him.
Experience was very pleasant from the time I first walked in to Stillman, to discussing choices with Dave, to placing an order for a 2019, to delivery a few months later. Dave is friendly, accommodating and knowledgeable. I highly recommend him.
Volvo makes the Car, Princeton makes the relations
by Seth Greenberg from South Brunswick, NJ
November 4, 2018
As a family, we have been doing business with Princeton Volvo for over 20 years. Some cars we have bought outright and the rest leased. You will not find a more enjoyable experience when purchasing-leasing a Volvo or having it serviced by Princeton. The Long family knows there friends very well, I use the term friend because that is how you are treated. When it comes from the first purchase or lease or routine service. I have moved away from the area several times and was never really happy with the service my Volvo's from other dealerships. It's always a pleasure to come back to my home dealership for a service appointment or just a drop hello.
It was very helpful for the team,to help me with the search for the right color and model I wanted. They helped me understand how the xc90 works. They loaned me a car while they were searching and locating the right vehicle for me,
My experience from beginning to current has been nearly one year and has exceeded my expectations, which is extremely high. Colby Whipple, my salesperson, has indeed gone the extra mile, from delivering test cars to my home on many occasions, to promptly answering every question I have had to date and helping me decide on which model trim, etc. As I can be very detail oriented, this is the first time in owning/leasing over 21 cars that I have found such a caring and knowledgeable individual. He is truly an asset to me!!!
We just purchased our 5th Volvo vehicle from the dealership with Dave Parry. We are loyal customers and truly value the service and professionalism provided by everyone that we interact with at the dealership. Our 2004 S40 and 2010 XC60 have been serviced by Stillman and are still being driven by our grown children. I just purchased a new 2018 XC60 from Dave and highly praise his thoroughness, responsiveness and patience through the purchasing process. As always, thank you for your focus on satisfying your customers - the buying process was extremely seamless.
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