Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Just sold my Car to them today. Entire process took around 25 minutes. Drove in with my 9 year old car. They inspected my car for about 10 minutes and gave me an estimate on the spot. Their offer was higher than what the car dealership had offered me. I expected the offer. I had my title with me. So, we completed the transaction there...it took around 10-25 minutes more. They gave me a cashier's check, that i enacted with my bank that day. Very simple and efficient !
Service advisor Nicholas is such an amazing guy to work with! He is very thoughtful all while striving to complete the task at hand all handling multiple clients. I’d like to say thank you for being extremely professional aiming to please.
Volvo West Houston did an excellent job all around with the purchase of a wonderful car. They made the whole experience so welcoming and very smooth. They answered all of our questions above, beyond, and with a smile! Thank you so so much for everything you have done for my family! We definitely will be back in the future!
Volvo Cars West Houston and Edwin Viera provided exceptional service. They were extremely responsive to our needs and provided us with outstanding service on our Volvo S60. We have owned several Volvo cars, and have lived in a few different states, and the customer service we experienced from Edwin and Volvo Cars West Houston was by far the best. This is saying a lot because we have always been very happy with our Volvo customer service at local dealerships. Edwin is genuinely helpful and friendly. The parts and service were done in a very timely manner and the use of their loaner car made the whole experience very pleasant.
We were shopping for an E Class Mercedes and I found an E400 Coupe at Star Motor Cars and contacted Mr. Antonio Hinajosa. The entire process from start to finish was a great experience. The Mercedes is outstanding. This was the first time I have ever purchased a vehicle sight unseen and without a test drive. The transaction as well as the delivery of the vehicle. I would definitely recommend Antonio and Star Motor Cars for your next auto purchase.
Thank you Rey and Rodney for the excellent care I receive every time I bring my car in for service.
It's the reason I 've bought six Volvos over the past 26 years. I appreciate you keeping me safe on the road.
Antonio Hinajosa was a patient professional and sold me a pristine Mercedes. Such an easy process and the quality and condition of the car was miles beyond the other 4 vehicles I drove around town. Star repaired or replaced several items at my request with no hassle. Highly recommend Antonio.
I live in the Dallas area and saw one of their used cars online,I called and spoke with Justin and told him Interested in his car and had a car to trade he said no problem send a few pictures and the vin # of my car and they would try and work a deal ,They were very fair on the appraisal of my car and their car was also priced right.I told Justin that I did not want to drive 260 mi and their car not be perfect he assured me that it was and that he would not have me drive that far and be disappointed.Well I made the drive Got the car and could not be happier.
Thank You Star Motors and Justin and crew
Antonio at Star Motors was very kind, patient and very helpful with obtaining information for me on a certified pre-own Volvo. I was very impressed with dealership, no pressure sales. I highly recommend this dealership.
I gave a lot of "averages", but expected a lot more from Volvo. When the sticker price is $63k. These folks can't hold a candle to a luxury dealership. I wrote a super lengthy review to Volvo. I purchased a new 2016 VW from them, vowing never to darken their doors again, but.....got sucked in to a 22% off MSRP deal that I couldn't pass up on a 2017 S90 loaner. In both instances the sales people were great. In both instances it went downhill from there; delivery, make ready, promises made, promises broken over and over. If you have to buy from them, ask for Reid on the VW side, and Chris on the Volvo side, but be prepared for subpar service after the sale.
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