Very quick response to inquiries, great explanation of the vehicles, features, use and differences to & against other vehicles. They were very amiable people who are very easy to work with. Lastly, they were honest, open, humble and knowledgeable. All very rare attributes in the car business.
Roger went out of his way to ensure that I got in and out quickly while offering a nice loaner and going over the gadgets inside the loaner. When it turned out that I needed rear brakes on top of the 70k mile maintenance, he was respectful of aversion and hesitancy I felt after hearing the quoted price. I explained that I might check a couple of other places to get a quote and he politely influenced my decision toward Volvo parts and Volvo technicians. I decided to have them done at Volvo.
I visited this dealership recently. I came to look at one specific car I had already found online that was at there location. When I arrived I was greeted by Mark. He asked me why I was there. I told him it was to look at the car I had found online. I had printed out a the car information and had it with me for easy access. I handed him the paperwork I had printed out and he proceeded to take me to the wrong car? I took a little bit of time to examine the car he showed me (just because), then I pointed out to him that it was the wrong car and asked him about the car I came in to view. He did not know about the car I wanted to see and we proceeded to walk around to 3 other locations at the facility while he asked multiple other employees if they knew anything about the car I actually came in to see. Eventually we ended up back at the original location and he finally found out that the car I wanted to see was already out on a test drive. At this point I simply asked Mark to let me know the status of the car I wanted to see and if it indeed sold or not? He said ok , but did not ask for my contact info..? I gave him my contact info as well as letting him know the make -model- and years of cars I am looking for. I never heard anything from Mark or Lyle Pearson Land Rover Jaguar again.
I've bought numerous cars from this dealership and it has always been a great experience. The sales process is smooth and the service department is thorough, communicative, and respectful. I highly recommend this dealership.
Our experience was excellent. Our salesman, Bob, was professional and courteous. We never felt pressure, but comfortable and helped. All of our questions were answered and we are excited for our new Acura.
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