I love everything about this dealership. They are the gold standard for all Volvo Service teams. I purchased my car from another dealer, but will not take it back there ever, having worked with Volvo of Richmond. The service professionals keep you informed of the nature, expense and timing of the appointment. The shuttle team is punctual and personable, and the car comes back in great shape. Kudos all around. Special note that the dealership sent an email overview of the condition of the car, followed by an email and phone call post service. Great team.
Like for many people, visiting a car dealership to shop for a vehicle can be intimidating. But the folks at Bill Gray are thankfully different. From my first visit to my fifth, my experience was outstanding. From the front desk, to the sale associate, to the finance person , everyone was affable and pleasant. In addition, they do not exerted any sales pressure on us. The price negotiation was downright simple. My thanks to Erin and Joe. My family and I would highly recommend this place.
I purchased a used vehicle from Wynn VW this past weekend. The entire process was seamless. Mac met me for a test drive and was so friendly, helpful, and knowledgeable. I would say I spent a total of 1.5 hours at the dealership between the test drive, going over the paperwork, and signing the paperwork. Rob, the finance guy was great too! Super friendly. I had my 4 month old daughter with me so he understood my need to be in and out as fast as possible. I have purchased cars from other dealers in the past and spent HOURS if not a whole day trying to close the deal. This was not the case. Highly recommend Mac and the rest of the staff at Wynn!
Kel helped me purchase a 2011 Jetta SE on Saturday - the entire experience was wonderful. The car was a great value and the sales process was low key and very helpful. I took the car home later on a Saturday. Unfortunately, the check engine light came on as soon as I got it home and the car started to drive terribly. I was disappointed and upset to say the least. I sent Kel a couple of distress emails and expected that I might have a major hassle on my hands. I was wrong. Kel called me at 9:11 am on Monday morning and was very concerned - he had me bring the car right in. I did and Mark Svenkeson took a look at it and had it repaired in less than 30 minutes. No charge! Wow!! This is a company that stands behind their products. This is what a dealership should be.
Very good customer service from start to finish. Everybody was very accommodating and they make you feel at ease, Ana Marie and Deron were thumbs up. They gave me no pressure s at all. I could sum it all up as a one amazing experience. Highly recommended.
Very soon after I sent an inquiry on Cars.com Jason sent a personalized video of the car. We were able to meet with Jason a couple of days later and purchased the car. I would highly recommend this dealership and especially Jason Alt.
Rob, the service director is so nice and made it so easy to bring my car in for my first service appointment. He is always so nice and answers all my questions and very friendly. I was able to get a car to use while they worked on it. The service did not even take that long.
So far all I have done is sign the paperwork for the vehicle. They gave me the price I wanted on a 2018 BMW 640i GT and have worked with me to get the vehicle delivered on our anniversary (I am in a different state). Their explanations are concise as long as you are clear on what you are asking or what you want. I would recommend Isringhausen
Started with internet inquiry and then we emailed and chatted on the phone. Everyone, from the Internet team to the salesperson (jerry hooper) and the sales manager (Jeff Spangler) were friendly, professional, and willing to listen to me and work with me. Buying from this team was a great experience. I drove out from Houston to buy my Volvo here and would encourage my friends to do so as well. The price and professionalism could not be beat.
Volvo West Houston did an excellent job all around with the purchase of a wonderful car. They made the whole experience so welcoming and very smooth. They answered all of our questions above, beyond, and with a smile! Thank you so so much for everything you have done for my family! We definitely will be back in the future!
I stopped by to view your new inventory and was greeted by Ed Himes. I must tell you this is the best experience in my 65 years of buying cars. Edward is a true example of what it should be. Rudy Bickel
Jason Brown was an excellent Volvo sales ambassador. He was personable and extremely knowledgeable about the car. It was, by far, the smoothest and easiest deal I have ever made on a new car. The volvo xc40 is a fantastic car and loaded with tons of safety technology and pure fun features. Very roomy as well. I am very pleased.
The best experience I've ever had at a car dealership!
by Carol Ann from DealerRater.com
August 23, 2018
Findlay Volvo, and especially Operations Director, Erich Christjansen, took such great care of me and my new (used) 2012 S80, that I am still overwhelmed that a car dealership would go so far above and beyond the normal level of service to do the right thing. Barely three months after I bought my car, some major repairs (approx $2800) were needed. I sent Erich an email and within an hour, he called me on the phone. He then asked me to bring the car back in, and they would look further into what repairs were needed. The day after I brought it in, I got a call from the Service Dept. saying my car was fixed (at no cost to me) and I could come pick it up. I dropped the phone and broke out in tears. I couldn't believe that a dealership could be so caring for their customers. When I came to pick up my car, I gave Erich a big hug and couldn't thank him enough. They now have a customer for life. Thank you, Findlay Volvo. You are the best!
Mike Upham was courteous and knowledgeable.. He knew the car systems and went through the upcoming inventory to find the car we wanted. He also was very patient and knowledgeable in explaining the buy versus lease options.
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